Kyla Butler
Raleigh,NC
Summary
With over 20 years of experience, including working 3rd shift in the NOC at Bandwidth, I bring expertise in troubleshooting VoIP, SIP, and network protocols. I collaborate with cross-functional teams to resolve issues, ensuring accuracy in customer communications and vendor relationships. My ability to build strong relationships with internal teams and external carriers enhances the number porting process, driving successful outcomes.
Overview
26
26
years of professional experience
Work History
Network Operations Center Technician III
Bandwidth
07.2010 - Current
- Analyze network outages and respond efficiently, keeping both management and customers informed.
- Assist remote hands in replacing failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Monitor production networks, servers, applications, and services; respond to alarms in a timely manner.
- Track issues using the ServiceNow ticketing system and escalate where necessary.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
- Proactively engaged with Bandwidth's international team to gain a deeper understanding of their operations and workflows.
- Provided exceptional customer service by promptly addressing user concerns and technical issues.
- Worked with outside vendors to quickly resolve outages and network issues.
- Worked effectively in fast-paced environments.
- Skilled at working independently as I worked on the 3rd shift.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Network Operations Center Technician
Broadview Networks
08.2009 - 03.2010
- Troubleshot a variety of network issues, including WAN, LAN, DSL, T-1, DS3, OC48, and VPNs.
- Responded to network outages and performed alert handling within established guidelines.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Proven ability to learn quickly and adapt to new situations.
Data Network Engineer
Verizon Communications Inc
01.2000 - 05.2004
- Conducted end-to-end troubleshooting and fault isolation within the Global Data Test Center on both physical and logical equipment.
- Collaborated with long-distance and local carriers to confirm points of demarcation (POD) and isolate issues at either the customer site or local exchange carrier (LEC) site.
- Led a team of five engineers to ensure 99% of all circuits were restored before the next shift.
Network Operations Center Technician
MCI Telecommunications
06.1999 - 01.2000
- Monitored alarms and managed Nortel DMS 250 switches.
- Performed testing with customers’ CSU/DSU modems and routers to resolve connectivity issues.
- Provided quick resolution to network outages, minimizing downtime for clients.
Network Provisioner
ATX Communications
01.1999 - 05.1999
- Stayed current on regulatory compliance guidelines pertaining to telecommunications infrastructure, guaranteeing conformity with industry standards throughout provisioning activities.
- Coordinated technical assistance between telecom vendors, customers, and internal teams to bring circuits online promptly.
- Ensured seamless communication and quick resolution of provisioning issues.
Education
Bachelor of Science - Business Administration And Management
State University College At Old Westbury
Long Island City, NYSkills
- Troubleshooting: Network outage resolution, configuration changes, hardware replacement
- Vendor Collaboration: Coordinating with third-party vendors for deployment and issue resolution
- Problem Resolution
Timeline
Network Operations Center Technician III
Bandwidth
07.2010 - Current
Network Operations Center Technician
Broadview Networks
08.2009 - 03.2010
Data Network Engineer
Verizon Communications Inc
01.2000 - 05.2004
Network Operations Center Technician
MCI Telecommunications
06.1999 - 01.2000
Network Provisioner
ATX Communications
01.1999 - 05.1999
Bachelor of Science - Business Administration And Management
State University College At Old Westbury
Similar Profiles
Lavish LakhianiLavish Lakhiani
Data Analyst Team Lead at BandwidthData Analyst Team Lead at Bandwidth
Cold BoombasticCold Boombastic
Katana at BandwidthKatana at Bandwidth
David DiGiulioDavid DiGiulio
NOC Technician II at BandwidthNOC Technician II at Bandwidth
Eryn HicksEryn Hicks
Elite Porting Specialist at BandwidthElite Porting Specialist at Bandwidth
Tomera MillerTomera Miller
Server at Rockytop CateringServer at Rockytop Catering