Kyla Carlson
Customer Service Supervisor
Hermosa Beach,CA
Overview
26
26
years of professional experience
Work History
Design Consultant
Renewal by Andersen
Torrance, CA
07.2023 - 07.2024
- Sales professional who consults with customers in their home to help them choose window and door replacement products
- Uses training and sales techniques, product samples, and technology to help customers understand the products and close the sale
- Has a strong emotional intelligence
- Extensive traveling to and from pre-scheduled appointments
- Keeping on top of current and developing technologies
- Continuously learning new methodologies through both management and other design consultants to sharpen my skills
Senior Sales Consultant
CarMax
Torrance, CA
08.2018 - 07.2023
- Achieved President Club status
- Awarded Store Champion 3 times over
- Maintaining good working knowledge of system functionality and enhancements
- Knowledge of system functionality and enhancements
- Keeping current on new products, selling techniques, and system enhancements
- Test drive and explaining F.A.B
- Of vehicle (features, advantages benefits) to customers
- Attending sales meetings regularly with 'higher ups' and top executives
- Learning ins-outs of prospecting potential clients, attracting new clients and signing clients
- Converting prospective leads into buying customers, generating maximum revenue for company by identifying needs of each client
- Assisting clients professionally in selecting their vehicle
- Qualifying and attracting new buyers into dealership
- Applying strategic use of marketing and promotions
- Knowledge of credit applications, privacy disclosure forms, car appraisals, and extensive information of features/functions of vehicles as well
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
- Completes all voids, returns and exchanges in accordance with company policy
- Has responsibility of store key holder
Diagnostic Medical Sonographer Intern
Kecks USC Hospital
Los Angeles, CA
03.2012 - 09.2012
Ultrasound Technician
Monarch Diagnostics
Huntington Beach, CA
10.2012 - 12.2013
Senior Sales Supervisor
Lenscrafters And Eye Exam Of California
Redondo Beach, CA
01.2014 - 09.2018
- Monitor sales staff performance to ensure that goals are met
- Listen to and resolve customer complaints regarding services, products, or personnel
- Showing patience and courtesy with indecisive or hard to please customers; tracking down answers to unfamiliar questions or products
Timeline
Design Consultant
Renewal by Andersen
07.2023 - 07.2024
Senior Sales Consultant
CarMax
08.2018 - 07.2023
Senior Sales Supervisor
Lenscrafters And Eye Exam Of California
01.2014 - 09.2018
Ultrasound Technician
Monarch Diagnostics
10.2012 - 12.2013
Diagnostic Medical Sonographer Intern
Kecks USC Hospital
03.2012 - 09.2012
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