Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kyla Carter

Midlothian,VA

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Eager to learn and works well under pressure. Pursues every opportunity to support team members and proactively address issues.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front Desk Assistant

Hudson Conservatory Of Ballet
10.2023 - Current
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Received, screened and routed incoming calls.
  • Handled payment and bill processing, change giving and payment collecting for guests.

Promotional Assistant

A Magazine
01.2023 - Current
  • Created customized marketing materials to increase brand awareness.
  • Wrote engaging and successful marketing, advertising and website copy.
  • Collaborate with social media, creative, and other team members.

Social Media Assistant

Kent State D3 Club Hockey
01.2023 - Current
  • Managed Instagram, TikTok and Twitter content to keep brand messages consistent.
  • Created engaging content to keep social media channels updated and on brand.
  • Reported social media performances and engaged with digital communities to build positive regard for company.
  • Maintained company's online social presence and created branded communications for social media campaigns.

Sales Associate

Home Goods
12.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Processed product returns and assisted customers with other selections.
  • Received incoming merchandise and stored in correct stock locations.

Graphic Designer

Luna Negra Literary Magazine
08.2022 - Current
  • Developed creative design for print materials, brochures, banners and signs.
  • Created digital image files for use in digital and traditional printing methods.
  • Met with customers to present mockups and collect information for adjustments.
  • Created designs and collaborated with technical team to complete projects.
  • Determined readiness of written pieces, made changes and approved final versions for publication.

Nanny

Various Families
06.2018 - 08.2022
  • Built positive and nurturing environments to support child social and emotional growth.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Supported children in play activities, meals and snacks, hygiene and socialization.
  • Assisted with light housekeeping duties as well as running errands.

Red Cross Certified Lifeguard

Swim Club Management Group
05.2021 - 09.2021
  • Performed safety equipment checks and reported malfunctions and damage to supervisor
  • Enforced safety policies and rules to guests to prevent accidents.
  • Remained calm and poised during periods of stress or when dealing with difficult people
  • Documented incidents and injuries and submitted report to supervisor at end of shift
  • Completed daily cleaning checklists by sanitizing toys, sweeping and mopping floors and washing down surfaces.
  • Monitored safety of guests in and around swimming pool.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.

Kids Club Associate

Gold's Gym
10.2020 - 05.2021
  • Created stimulating and nurturing environment to enable children to feel safe
  • Met regularly with parents to discuss children's activities and development
  • Engaged children in age-appropriate exercises, encouraging intellectual and motor skills development
  • Organized and stored toys and art materials to restore order in activity areas.
  • Cared for children with handicaps or disabilities.
  • Completed daily cleaning checklists by sanitizing toys, sweeping and mopping floors and washing down surfaces.

Sales Associate

Journey's Kidz
06.2020 - 10.2020
  • Operated cash register and POS to process sales transactions and handle payments
  • Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
  • Greeted and escorted customers to product racks and shelves to assist with finding merchandise
  • Drove sales through customer relationship building and suggestive selling techniques
  • Liaised with management to communicate customer feedback and recommendations
  • Highlighted new products and company promotions during sales pitches.

Education

Bachelor Of Science (B.S - Advertising Candidate

Kent State University
Kent, OH
05.2026

Skills

  • Managing Cash Register
  • Store Opening and Closing
  • Customer Needs Assessment and Assistance
  • Merchandising and Display
  • Organization and Attention to Detail
  • Time Management
  • Strong Communication and Interpersonal Skills
  • Recipes Adherence
  • Online Transaction Processing
  • Computer Proficiency, Microsoft Office, and Google Workspace (Drive, Docs, Sheets, etc)

Certification

Red Cross Lifeguard Certification Red Cross First Aid/CPR/AED Certification Coursera Project Certificate: Introduction to Adobe Photoshop Tools - Volume 1

Timeline

Front Desk Assistant

Hudson Conservatory Of Ballet
10.2023 - Current

Promotional Assistant

A Magazine
01.2023 - Current

Social Media Assistant

Kent State D3 Club Hockey
01.2023 - Current

Sales Associate

Home Goods
12.2022 - Current

Graphic Designer

Luna Negra Literary Magazine
08.2022 - Current

Red Cross Certified Lifeguard

Swim Club Management Group
05.2021 - 09.2021

Kids Club Associate

Gold's Gym
10.2020 - 05.2021

Sales Associate

Journey's Kidz
06.2020 - 10.2020

Nanny

Various Families
06.2018 - 08.2022

Bachelor Of Science (B.S - Advertising Candidate

Kent State University

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Kyla Carter