Kyla Clark
Business Systems Analyst
San Diego,CA
Summary
Enthusiastic Business Systems Analyst eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Motivated to learn, grow and excel in data analytics to improve business systems within the diabetes industry.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Business Systems Analyst
Mercury Insurance
Brea, CA
04.2022 - Current
- Collaborated with different departments to develop optimal solutions for business needs
- Conducted meetings to ensure business/system issues and their requirements were understood
- Confirmed team’s task completion prior to Agile (Scrum) sprint release; re-evaluated release dates as needed
- Delivered clear and concise technical documentation for enhancements, implementations, defect, and projects
Customer Technical Support (CTS) Specialist
Tandem Diabetes Care
Boise, ID
11.2020 - 04.2022
- Identified, resolved, and documented technical issues involving Tandem and Dexcom products
- Trained incoming CTS agents via shadowing and reverse shadowing live calls with users
- Conquered tasks requested by CTS leadership team; assigned follow up calls, analyzed insulin pump data, and partook in large scale projects
- Empathized and supported the needs of all customers
Account Manager
West Coast Soccer Association (WCSA)
Menlo Park, CA
08.2018 - 05.2020
- Maintained databases relating to college/university teams, players, schedules, and team contacts
- Verified player/team requirements and actively approved players for game play
- Captured inquiries from team players, coaches, and advisors over via phone and email
Education
Bachelor of Science - Business Administration: Information Systems
San Diego State University
San Diego, CA 08.2015 - 05.2020
Skills
- SQL
Certification
- Certified Data Science Professional, IBM - September 2020
Timeline
Business Systems Analyst
Mercury Insurance
04.2022 - Current
Customer Technical Support (CTS) Specialist
Tandem Diabetes Care
11.2020 - 04.2022
Account Manager
West Coast Soccer Association (WCSA)
08.2018 - 05.2020
Bachelor of Science - Business Administration: Information Systems
San Diego State University
08.2015 - 05.2020
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