Kyla Dowdy
Mesa,AZ
Summary
Network professional with strong focus on system optimization and troubleshooting. Adept in managing and configuring network infrastructures, ensuring seamless connectivity and security. Known for collaborative work style, adaptability, and delivering reliable results. Skilled in network protocols, hardware installation, and software updates, bringing technical proficiency and effective communication to every project.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Network Technician I
Phoenix Managed Networks
Phoenix, AZ
07.2023 - Current
- Diagnosed and resolved connectivity issues, minimizing downtime for users.
- Monitored network performance using specialized tools to identify potential improvements.
- Trained junior technicians on best practices for troubleshooting and system maintenance.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Troubleshot hardware and software to determine and rectify network problems.
- Collaborated with network administrator in moving private folders to new Exchange servers.
- Installed and configured network systems, ensuring optimal performance and reliability.
- Configured and maintained network devices, ensuring optimal functionality and security protocols.
- Resolved connectivity issues for end-users through troubleshooting and implementing solutions.
- Reduced downtime by proactively monitoring system health and addressing potential issues.
- Diagnosed system hardware and software problems using advanced root-cause analysis.
- Configured and installed wireless controllers, routers and switches.
Network Administrator
East Valley Institute of Technology
Arizona
08.2022 - 05.2023
- Worked with simulated and physical networking equipment to fully configure and troubleshoot small to medium scale networks within the scope of course content, focusing on data confidentiality, integrity, and availability for end users.
Digital Personal Shopper
Walmart
Arizona
04.2021 - 06.2023
- Utilized exceptional communication and interpersonal skills in a high-stress, fast-paced environment to ensure accurate, on-time orders for customers whilst handling customer inquiries to ensure brand loyalty.
Education
Certificate - Network Security
East Valley Institute of Technology
Arizona05-2023
Skills
- Configured networking devices to optimize data flow and ensure connectivity to host devices
- Configured wireless devices according to technical standards and have optimized wireless channels to allow for minimal interference
- Troubleshot various network issues and resolved them in both a simulated and live network
- Experiencing using New Relic for monitoring and utilization of NRQL for developing proactive monitoring rules
- Experience using Wireshark and other similar software for traffic analysis
- Knowledgeable in computer operations, applications, and the Microsoft Windows operating system as well as the Linux Kernel
Awards
Internetworking State Champion, Post Secondary/College Division, SkillsUSA Arizona, 2023
Certification
Cisco CCT
Professional References
Fernando Villate
VP of Operations
(602) 684-5681
fvillate@phxmn.com
Dan Sullivan
CSO
(301) 820-8319
dsullivan@phxmn.com
Alejandro Puga
Network Technician 3
(602) 783-9317
apuga@phxmn.com
Timeline
Network Technician I
Phoenix Managed Networks
07.2023 - Current
Network Administrator
East Valley Institute of Technology
08.2022 - 05.2023
Digital Personal Shopper
Walmart
04.2021 - 06.2023
Certificate - Network Security
East Valley Institute of Technology