Kyla Dunlap
Brooklyn,NY
Summary
Seeking a new position with aa company where my organizational skills, computer proficiency, and customer service experience will be well utilized. Authorized to work in the US for any employer. Also passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Senior Medical Secretary
NewYork-Presbyterian Hospital
06.2018 - 11.2021
- Performs secretarial and routine administrative duties
- Insurance verification
- Patient check in/check out
- Provides support to patients, schedules in office procedures
- Faxing, filing, scanning, answering phones
- EPIC
- Took lead along with co-workers making sure the office was up-kept for patients
- Trained new staff on how the office ran
Secretary II/ Surgical Coordinator
Montefiore Medical Center
09.2017 - 11.2017
- Performs secretarial and routine administrative duties
- Provides support to patients, schedules PAT testing and surgical procedures
- Manages the entire life-cycle of OR cases for assigned
- Medical Doctors
- Responsible for general clerical responsibilities.
Patient Service Representative
Montefiore Medical Center
07.2017 - 09.2017
- Patient registration and scheduling in Epic
- Co-pay collection
- Answering phones
- Distributing metro cards
- Faxing, filing and customer related duties
Secretary
Mount Sinai West Hospital
10.2016 - 01.2017
- Greet patients and process their paperwork
- Schedule patient appointments
- Patient Billing
- Enter patient data on transport database
- Schedule Meetings and coordinate special events
- Answer all incoming telephone calls
- Filing
Customer Service/Cashier/Reception
Yankee Stadium Quik Park
02.2015 - 10.2016
- Greet each customer entering parking facility
- Provide customer service - answering questions, answering phone calls providing information to customers and potential customers
- Collecting parking passes from prepaid patrons
- Complete business transactions (tickets/revenue collection)
- Balance revenue to cashier reports
- Make cash drops
Sales Associate/Cashier
Toys R' US
09.2011 - 01.2012
- Consulted with customers in regards to selecting age-appropriate toy and clothing purchases
- Created daily promotional displays per company requests and department guidelines
- Handled cash and credit transactions on a point-of-sale register system
- Diplomatically resolved customers complaints on as-needed basis
- Provided extensive customer service, maintained clean work space and priced and organized merchandise
Education
Advanced Regents Diploma -
John Bowne High School
Flushing, NYSkills
- Epic Operating System
- Microsoft Office
- Customer Service
- Front Desk
- Clerical Experience
- Filing
- Medical Office Experience
- Insurance Verification
- Medical Scheduling
- Additional Information
- Skills
- Highly skilled in providing a timely, efficient, and considerate customer service
- Demonstrated ability to respond and resolve customer's requests and concerns
- Meticulous competency in sales, products and services
- Excellent written and verbal communication skills
- Ability to develop strong customer relations
- Medical Terminology
- Critical Thinking
- Office Reception
- HIPAA Guidelines
- Administrative Duties
- Patient Scheduling
- Customer Complaint Resolution
- Telephone Reception
- Customer Transactions
Timeline
Senior Medical Secretary
NewYork-Presbyterian Hospital
06.2018 - 11.2021
Secretary II/ Surgical Coordinator
Montefiore Medical Center
09.2017 - 11.2017
Patient Service Representative
Montefiore Medical Center
07.2017 - 09.2017
Secretary
Mount Sinai West Hospital
10.2016 - 01.2017
Customer Service/Cashier/Reception
Yankee Stadium Quik Park
02.2015 - 10.2016
Sales Associate/Cashier
Toys R' US
09.2011 - 01.2012
Advanced Regents Diploma -
John Bowne High School
Similar Profiles
Anamarie Henry BSN-RNAnamarie Henry BSN-RN
RN Staff Nurse, Psychiatry at NewYork-Presbyterian HospitalRN Staff Nurse, Psychiatry at NewYork-Presbyterian Hospital
Lesley CovingtonLesley Covington
Director, Quality and Patient Safety, Infection Prevention & Control at NewYork-Presbyterian HospitalDirector, Quality and Patient Safety, Infection Prevention & Control at NewYork-Presbyterian Hospital
TOMMY DANGTOMMY DANG
CRM and Application Services IT Analyst II at NewYork Presbyterian HospitalCRM and Application Services IT Analyst II at NewYork Presbyterian Hospital
Monique HenryMonique Henry
Supply Chain Associate at NewYork-Presbyterian HospitalSupply Chain Associate at NewYork-Presbyterian Hospital
Anthonio CompasAnthonio Compas
Sales Associate at Rite AidSales Associate at Rite Aid