Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Kyla Fernandez

Killeen,TX

Summary

Dedicated and driven professional with diverse background experience in customer service and in healthcare settings. Skilled in delivering exceptional customer experiences, resolving complex issues, and maintaining a customer-focused approach. Proven ability to thrive in fast-paced environments, with a strong foundation in communication, problem-solving, and maintaining positive client relationships.

Overview

9
9
years of professional experience
1
1
Certification

Work History

CERTIFIED DIALYSIS TECHNICIAN

AHS STAFFING
Wausau, Wisconsin
10.2023 - 12.2023
  • Delivered routine dialysis treatment and care to patients with chronic kidney disease, under the supervision of registered nurses
  • Conducted pre- and post-treatment assessments, including vital signs and access site checks, to ensure patient safety
  • Operated and maintained dialysis equipment, troubleshooting minor issues to minimize patient treatment interruptions
  • Recorded patient data and treatment information accurately for compliance with facility protocols and regulatory standards
  • Built trusting relationships with patients, providing compassionate support and care throughout the treatment process

CERTIFIED DIALYSIS TECH

FRESENIUS
Austin, Texas
03.2023 - 06.2023
  • Delivered routine dialysis treatment and care to patients with chronic kidney disease, under the supervision of registered nurses
  • Conducted pre- and post-treatment assessments, including vital signs and access site checks, to ensure patient safety
  • Operated and maintained dialysis equipment, troubleshooting minor issues to minimize patient treatment interruptions
  • Recorded patient data and treatment information accurately for compliance with facility protocols and regulatory standards
  • Built trusting relationships with patients, providing compassionate support and care throughout the treatment process

CERTIFIED DIALYSIS TECH

US RENAL CARE
Honolulu, Hawaii
10.2020 - 02.2023
  • Delivered routine dialysis treatment and care to patients with chronic kidney disease, under the supervision of registered nurses
  • Conducted pre- and post-treatment assessments, including vital signs and access site checks, to ensure patient safety
  • Operated and maintained dialysis equipment, troubleshooting minor issues to minimize patient treatment interruptions
  • Recorded patient data and treatment information accurately for compliance with facility protocols and regulatory standards
  • Built trusting relationships with patients, providing compassionate support and care throughout the treatment process

Nurse Aide

THE PLAZA
Honolulu, Hawaii
10.2018 - 09.2022
  • Monitored vital signs, documented care, and reported health changes to enhance patient outcomes
  • Assisted with daily activities, ensuring comfort and timely response to patient needs
  • Coordinated with nursing team to implement effective care plans, improving workflow efficiency
  • Managed clerical tasks and phone systems, boosting operational efficiency in healthcare setting
  • Provided personalized care, adapting to diverse needs, contributing to high patient satisfaction

Sales Associate

CLAIRE'S
Honolulu, Hawaii
07.2017 - 09.2018
  • Handled store deliveries and inventory, enhancing stock accuracy and availability
  • Executed product markdowns and promotions, boosting customer engagement and sales
  • Assisted customers with product demonstrations, improving satisfaction and loyalty
  • Managed cashier duties efficiently, ensuring smooth and accurate transactions
  • Engaged customers with friendly service, showcasing products and driving sales while maintaining store organization and assisting with promotional activities

Call Center Customer Service Representative

PIZZA HUT
Honolulu, Hawaii
04.2015 - 01.2017
  • Resolved customer issues swiftly, achieving a 95% satisfaction rate
  • Handled high call volumes, maintaining detailed CRM records
  • Processed payments efficiently, enhancing customer experience

Education

BSN - Nursing

SOUTH UNIVERSITY
Austin, Texas
06-2026

High school Diploma -

HAWAII NATIONAL YOUTH CHALLENGE
Honolulu, HI
01.2017

Skills

  • Quality assurance controls
  • Communicating with clients
  • Inbound phone call management
  • Data entry
  • Appointment scheduling
  • Payment processing
  • Customer support
  • Conflict resolution
  • Problem-solving
  • Active listening
  • Multitasking
  • Time management in clinical and Retail settings
  • Healthcare and patient care experience

Certification

CERTIFIED HEMODIALYSIS TECHNICIAN (CCHT), NEPHROLOGY NURSING CERTIFICATION COMMISSION, 02/28/23, 02/28/26

Awards

South University - Academic Excellence, Maintaining 3.0 GPA

Timeline

CERTIFIED DIALYSIS TECHNICIAN

AHS STAFFING
10.2023 - 12.2023

CERTIFIED DIALYSIS TECH

FRESENIUS
03.2023 - 06.2023

CERTIFIED DIALYSIS TECH

US RENAL CARE
10.2020 - 02.2023

Nurse Aide

THE PLAZA
10.2018 - 09.2022

Sales Associate

CLAIRE'S
07.2017 - 09.2018

Call Center Customer Service Representative

PIZZA HUT
04.2015 - 01.2017

BSN - Nursing

SOUTH UNIVERSITY

High school Diploma -

HAWAII NATIONAL YOUTH CHALLENGE

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Kyla Fernandez