Kyla Fernandez
Castle Rock,CO
Summary
Dedicated professional with experience in customer service, sales, and leadership. Demonstrated success in driving sales, training team members, and fostering positive customer relationships. Committed to continuous learning and contributing to team success in a collaborative environment.
Overview
1
1
year of post-secondary education
3
3
years of professional experience
Work History
Assistant Manager
Glo Tanning
Castle Rock, CO
03.2026 - Current
- Coordinated daily operations of salon to ensure smooth functionality and customer satisfaction.
- Trained and supported employees in sales, customer service, and salon procedures to enhance team performance.
- Worked with the team to reach daily and monthly sales goals.
- Helped customers with questions, concerns, memberships, and products.
- Executed opening and closing procedures for the salon, transactions, and other daily responsibilities.
- Helped keep the salon clean, organized, and welcoming for customers.
- Motivated team to deliver exceptional customer service, fostering a positive salon environment.
Spa Consultant
Glo Tanning
Castle Rock, CO
02.2025 - Current
- Provided personalized customer service by helping clients choose memberships, services, and products.
- Built strong relationships with customers and created a welcoming, professional environment.
- Promoted memberships, packages, and products while working toward sales goals.
- Processed transactions and handled customer accounts accurately.
- Educated customers on services, products, and proper studio procedures.
- Maintained a clean, organized, and inviting studio for customers.
- Addressed customer questions and concerns professionally and efficiently.
- Assisted with daily studio operations and supported the team during busy shifts.
Busser
SCILEPPI'S
Castle Rock, CO
08.2023 - 09.2024
- Helped servers by running food, drinks, and other items to tables.
- Cleared and reset tables quickly to keep service moving.
- Collaborated with servers and kitchen staff with servers and kitchen staff during busy shifts.
- Kept the dining room and service areas clean and organized.
- Restocked supplies and helped with other tasks throughout the restaurant.
- Provided friendly and helpful service to customers when needed.
Education
Associate of Applied Science - Business Administration
Arapahoe Community College
Littleton, CO 08.2025 - 08.2026
Skills
Experience in customer service, sales, and leadership Demonstrated success in driving sales, training team members, and fostering positive customer relationships Committed to continuous learning and contributing to team success in a collaborative environment
Timeline
Assistant Manager
Glo Tanning
03.2026 - Current
Associate of Applied Science - Business Administration
Arapahoe Community College
08.2025 - 08.2026
Spa Consultant
Glo Tanning
02.2025 - Current
Busser
SCILEPPI'S
08.2023 - 09.2024