Summary
Overview
Work History
Education
Skills
Timeline
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Kyla Fields

Dyer,IN

Summary

Hardworking professional with exceptional talents in fulfillment, communication, and decision-making skills. Energetic, dependable, and reliable working in a solitary role or as part of a fast paced team. Honest and punctual employee.

Overview

4
4
years of professional experience

Work History

Picker

Amazon
06.2023 - 04.2024
  • Worked fast to meet assigned daily picking quotas.
  • Used RF scanners to track orders and verify accuracy.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Followed safety protocols and procedures to minimize workplace accidents.
  • Scanned and verified UPC codes for all products to aid in identification.
  • Verified proper labeling and identification on all orders before shipment.

Online Personal Shopper

Walmart
09.2022 - 05.2023
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Tracked substitutions and informed customers of changes.

Front Of House Team Member

Panda Express
06.2021 - 08.2022
  • Assisted servers with delivering food, filling beverages and retrieving items for guests.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Disinfected frequently touched between guests to minimize infection risks.
  • Answered customers' questions, recommended items and recorded order information.

Online Personal Shopper

Amazon
10.2020 - 05.2021
  • Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
  • Worked with over 25 customers daily to fulfill specific 25 orders according to customer needs and inventory availability.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.

Education

Associate of Arts -

Ivy Tech Community College of Indiana
Valparaiso, IN
05.2023

High School Diploma -

Morton Senior High School
Hammond, IN
06.2019

High School Diploma -

Hammond Area Career Center
Highland, IN
05.2019

Skills

  • Customer Relations
  • Delivery management
  • Online ordering familiarity
  • Product knowledge
  • Cash Handling
  • Point of sale operation
  • Till counting
  • Verbal and written communication
  • Accurate money handling
  • Dining area maintenance
  • Service Prioritization
  • Ordering Procedures
  • Compassionate Care
  • Direct Patient Care
  • Lift up to 50 pounds

Timeline

Picker

Amazon
06.2023 - 04.2024

Online Personal Shopper

Walmart
09.2022 - 05.2023

Front Of House Team Member

Panda Express
06.2021 - 08.2022

Online Personal Shopper

Amazon
10.2020 - 05.2021

Associate of Arts -

Ivy Tech Community College of Indiana

High School Diploma -

Morton Senior High School

High School Diploma -

Hammond Area Career Center

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Kyla Fields