Summary
Overview
Work History
Education
Skills
Timeline
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Kyla Hemingway

Oklahoma City,OK

Summary

Obtain a position that will utilize my skills developed through my experience and education. To provide an opportunity for personal and professional growth. Previous work has led to increased efficiency in operations, streamlined processes and improved team performance. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

7
7
years of professional experience

Work History

Tax Resolution Senior Specialist

03.2023 - Current
  • Calculate, file and submit payment for original and amended taxes based on agency specific requirements
  • Research, track and resolve assigned tax notices from agencies and assigned tickets from clients and service departments
  • Proof other specialists work to identify any errors for correction before they are sent out
  • Research and review agency changes and updates to ensure current processes are still in alignment with agency requirements
  • Perform audits and collaborate with agencies and internal business partners to manage and maintain accuracy on client tax actions
  • Assist in special projects and assignments including training and testing

Mortgage Servicing Specialist

Chickasaw Community Bank
09.2022 - 03.2023
  • Created procedures for the department, enhancing operational efficiency by ensuring alignment with agency requirements
  • Trained new hires, improving onboarding processes and reducing training time
  • Coordinated and managed the release of custodial files, payment posting, and sending requested documents to various agencies, ensuring accuracy and compliance

Senior Member Service Representative

09.2020 - 09.2022
  • Managed safe deposit box access, account openings, and consumer loan processing, ensuring accuracy and efficiency
  • Audited and balanced the branch, maintaining compliance and accuracy in financial transactions
  • Delivered exceptional customer service, handling ACHs, wires, and disputes, improving customer satisfaction rates

Loan Servicing Specialist

02.2020 - 09.2022
  • Processed CPI insurance for vehicles without insurance, released liens on paid-off vehicles, and scanned indirect loan documents (CUDL), improving efficiency by ##%
  • Provided solutions and alternatives to 22 branches, enhancing customer service and support, resulting in a increase in branch satisfaction
  • Managed UCC filing and termination with OK County Clerk, ensuring compliance and accuracy in documentation

Retail Banker I

City National Bank
06.2019 - 09.2020
  • Opened accounts, processed loan referrals, and issued debit cards, enhancing customer satisfaction rates through prompt and professional service
  • Informed customers about credit card products and opened business accounts, contributing to the growth of the company's customer base
  • Processed ACHs, wires, and disputes, ensuring accuracy and efficiency in financial transactions

Teller

IBC Bank
09.2017 - 06.2019
  • Handled cash transactions, ensuring accuracy and efficiency, achieving ##% accuracy in cash handling
  • Assisted customers with deposits and withdrawals, enhancing customer satisfaction rates by ##% through prompt and professional service
  • Generated account and loan referrals, contributing to the growth of the company's customer base and product awareness

Education

High School Diploma -

Lawton High School
05.2016

Skills

  • Credit Analysis
  • Microsoft Word
  • UCC Law
  • Banking
  • HIPAA
  • Bank Secrecy Act
  • Mobile notary services
  • Tax research
  • Tax reporting standards
  • Tax return review
  • Tax return preparation
  • Tax filing
  • Tax filing experience
  • Tax filing understanding
  • Corporate tax return preparation
  • Foreclosure prevention strategies
  • Payment processing proficiency
  • Loan processing expertise
  • Fraud detection awareness
  • Strong communication skills
  • Loan servicing systems
  • Title document preparation

Timeline

Tax Resolution Senior Specialist

03.2023 - Current

Mortgage Servicing Specialist

Chickasaw Community Bank
09.2022 - 03.2023

Senior Member Service Representative

09.2020 - 09.2022

Loan Servicing Specialist

02.2020 - 09.2022

Retail Banker I

City National Bank
06.2019 - 09.2020

Teller

IBC Bank
09.2017 - 06.2019

High School Diploma -

Lawton High School

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Kyla Hemingway