Kyla Hovland

Responsible for reviewing all loan documents for accuracy, ensuring that the documents were in order, signed and dated properly. Responsible for the accurate shipping of all notes for closed loans to the warehouse banks and on to the investors once the loans were sold. Responsible for receiving, processing and reviewing final title policies and deeds of trust and sending them on to the appropriate investor. Handled large volumes of mail and documents packages daily and maintained the file room. This position required high organizational skills, extreme attention to detail and the ability to work well with other departments in order to deliver time sensitive trailing documents. Prepared detailed training notes and directions to enable anyone else to step in should it become necessary. Provided daily reports on the status of all open notes within our system and the status of shipments.

Responsible for reviewing new business submit for rate, high risk flood insurance policies submitted to NFS for issuance. This process included reviewing policies to ensure they were written correctly and that all the necessary documentation was in the file to issue an accurate policy. Responsible for interacting with insurance agents via phone to provide the best possible experience for our agents and insureds. An excellent working knowledge of FEMA rules and regulations and NFIP guidelines was required. Able to perform all aspects of the job with limited supervision and able to work well within a team environment. Took first notice of loss phone calls from policy holders during catastrophic flood events. Also took submit for rate customer service calls from agents as needed.

Responsible for providing a variety of paying and receiving functions for members including processing deposits, withdrawals, loan payments, corporate checks, money orders and cash advances. Verified customer identification and documentation for compliant transactions. Assisted with opening and closing accounts, renewing member share certificates and assisting members with IRAs, bookkeeping and checking account problems. Performed a variety of account maintenance duties. Took customer service phone calls and assisted the members with phone transfers and a variety of account issues. Helped a large volume of members each day with a positive attitude and a focus on customer satisfaction. Handled complaints with prompt, courteous service.