Kyla Ingram
Copperas Cove
Summary
Committed team player with diverse experience in customer service, food service, and exceptional rapport with children.
Overview
17
17
years of professional experience
Work History
Crew
Popeyes
Fort Hood
01.2024 - 05.2025
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Crew/Manager
Chick-fil-A
Copperas Cove
01.2020 - 10.2023
- Supervised daily operations and staff performance in a fast-paced restaurant environment.
- Coordinated shift schedules to ensure adequate staffing levels for peak hours.
- Trained new team members on service standards and food safety protocols.
- Resolved customer complaints promptly to enhance overall dining experience.
- Fostered a positive work culture by promoting teamwork and collaboration among staff.
Team
McDonald's Restaurant
Copperas Cove
05.2018 - 01.2020
- Maintained cleanliness of kitchen and dining areas throughout shifts.
- Prepared food items following established safety and sanitation guidelines.
- Served meals to customers in a friendly and efficient manner.
- Monitored food temperatures to ensure compliance with health standards.
- Responded to customer inquiries and resolved service-related issues promptly.
Teacher's Assistant
Ready 2 Learn
Copperas Cove
01.2016 - 03.2018
- Supported students with individual learning needs and behavioral challenges.
- Organized classroom materials and resources for daily lessons.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Responsible for prepping healthy meals, and cleanliness of facility
Customer Service Representative
Aegis
Killeen
05.2011 - 04.2015
- Responsible for assisting Humana Medicaid members with understanding their health plan
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Handled escalated calls with professionalism and empathy.
Armed Security Officer
Walden Security
Fort Hood
04.2008 - 02.2011
- Conducted security checks on personnel entering and exiting the premises.
- Performed daily inspections of security equipment such as gates, locks, alarm systems, and radios, ensuring that they were operating properly.
- Ensured the safety and integrity of Fort Hood post
- Responsible for checking all vehicles and persons for correct identification before coming on to installation
Education
CNA - CNA
Barbara Bees School of Nurse Aid Training
Killeen, TX12-2006
High School Diploma -
Copperas Cove High School
Copperas Cove, TX05-2005
Some College (No Degree) - Medical Billing And Coding
Vista College
Killeen, TXSkills
- Food safety
- Cash handling
- Customer service
- Order processing
- Food preparation
- Effective communication
Timeline
Crew
Popeyes
01.2024 - 05.2025
Crew/Manager
Chick-fil-A
01.2020 - 10.2023
Team
McDonald's Restaurant
05.2018 - 01.2020
Teacher's Assistant
Ready 2 Learn
01.2016 - 03.2018
Customer Service Representative
Aegis
05.2011 - 04.2015
Armed Security Officer
Walden Security
04.2008 - 02.2011
CNA - CNA
Barbara Bees School of Nurse Aid Training
High School Diploma -
Copperas Cove High School
Some College (No Degree) - Medical Billing And Coding
Vista College