Phillip Grace
Las Vegas
Summary
Dynamic, customer-focused professional with a proven ability to communicate effectively and foster positive relationships with guests and team members. A welcoming demeanor, combined with keen attention to detail, enhances multitasking abilities in fast-paced environments while ensuring each guest feels valued and heard. Proficient in educating guests about products and services, leveraging problem-solving skills to address concerns and create inclusive experiences. Adaptable to evolving technology and diverse guest interactions, committed to promoting offerings that enhance satisfaction and drive engagement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Crew
Wendy's
Las Vegas, NV
12.2025 - Current
- Provided exceptional customer service, addressing inquiries and resolving concerns efficiently.
- Maintained cleanliness and organization of workstations to adhere to health and safety standards.
- Executed daily food preparation tasks, ensuring quality and consistency in menu items.
- Collaborated with team members to optimize workflow during peak service hours.
- Monitored inventory levels, assisting in stock management and order placement as needed.
- Implemented process improvements that enhanced speed of service and customer satisfaction.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Construction Helper
HARRIS CONSTRUCTION
Las Vegas, NV
05.2023 - 08.2023
- Construction helpers for plumbing and pipe fitting provide crucial support to skilled plumbers and pipe fitters. They assist in preparing work areas, handling tools and materials, and ensuring a smooth workflow. Responsibilities may include carrying and organizing pipes, assisting with pipe cutting and threading, holding materials in place, and maintaining a clean and safe work environment. Strong physical stamina, attention to detail, and the ability to follow instructions are essential qualities for this role. Additionally, helpers may be tasked with fetching tools, measuring materials, and providing general assistance to ensure efficient completion of plumbing and pipe fitting projects.
Construction Helper
P1 Group
Las Vegas, NV
04.2023 - 05.2023
- Construction helpers for plumbing and pipe fitting provide crucial support to skilled plumbers and pipe fitters. They assist in preparing work areas, handling tools and materials, and ensuring a smooth workflow. Responsibilities may include carrying and organizing pipes, assisting with pipe cutting and threading, holding materials in place, and maintaining a clean and safe work environment. Strong physical stamina, attention to detail, and the ability to follow instructions are essential qualities for this role. Additionally, helpers may be tasked with fetching tools, measuring materials, and providing general assistance to ensure efficient completion of plumbing and pipe fitting projects.
Construction Helper
Bombard Mechanical
Las Vegas, NV
10.2022 - 04.2023
- On the job site, construction helpers for plumbing and pipe fitting play a vital role in executing tasks efficiently. They assist in assembling and disassembling scaffolding, transporting and organizing materials, and providing support during pipe installations. On-site responsibilities also include maintaining a clean and hazard-free work area, handing tools to skilled workers, and adhering to safety protocols.
- In the shop, these helpers contribute to the preparation of materials by cutting, threading, and measuring pipes. They may assist in inventory management, organizing tools, and ensuring a well-maintained workshop. Attention to detail is crucial in the shop setting, as helpers may be involved in assembling pipe components and preparing them for on-site installations.
- Overall, construction helpers for plumbing and pipe fitting serve as indispensable support, both on the job site and in the shop, ensuring a smooth workflow and contributing to the successful completion of projects.
Warehouse Worker
123 goal llc
Las Vegas, NV
10.2020 - 09.2022
- Apparel Warehouse Worker: Apparel warehouse workers are responsible for tasks related to the storage, organization, and distribution of clothing and accessories within a warehouse setting. Their duties often include receiving and inspecting incoming shipments, sorting and labeling products, maintaining inventory accuracy, and preparing items for shipment. Attention to detail, physical stamina, and the ability to operate warehouse equipment, such as forklifts, may be required.
Delivery Driver
123 Goal
Las Vegas, NV
10.2020 - 09.2022
- Delivery drivers play a crucial role in the distribution process. They are responsible for transporting goods, including apparel, from the warehouse to various locations. This involves planning efficient delivery routes, loading and unloading merchandise, and ensuring timely and safe deliveries. Delivery drivers need a valid driver's license, a good driving record, and strong organizational skills. Excellent customer service and communication skills are often essential, as drivers may interact with customers upon delivery.
- Director of Sales (Apparel Industry): The director of sales in the apparel industry oversees and leads the sales team. Responsibilities include developing and implementing sales strategies, setting sales targets, and managing sales budgets. They collaborate with other departments to ensure alignment with overall business goals. The director of sales also analyzes market trends, identifies growth opportunities, and fosters relationships with key clients. Leadership skills, a deep understanding of the apparel market, and a proven track record in sales management are essential for success in this role.
- Delivered packages and goods to customers in a timely and efficient manner
- Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
- Ensured the safe handling and transportation of fragile or perishable items
- Adhered to all traffic laws and regulations while operating company vehicles
- Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
- Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc
- Maintained cleanliness and organization of company vehicles at all times
- Followed established safety protocols for loading/unloading packages or goods from the vehicle
- Utilized GPS navigation systems or maps to determine optimal routes for deliveries
- Efficiently handled cash transactions when required for COD (Cash on Delivery) orders
- Completed an average of XX deliveries per day with a XX% on-time rate
- Received multiple commendations from customers for exceptional service
- Assisted in warehouse operations during downtime periods as needed
- Cultivated positive relationships with regular customers through friendly interactions
- Demonstrated strong problem-solving skills when faced with unexpected road closures or traffic delays
Salesperson
123 Goal
Las Vegas, NV
09.2017 - 05.2020
- Crafted and deployed targeted sales plans, ensuring consistent achievement of set objectives.
- Trained and mentored junior sales staff, enhancing team performance and productivity.
- Analyzed customer data to identify trends, improving product recommendations and service delivery.
- Collaborated with marketing teams to design promotional campaigns, increasing brand awareness and customer engagement.
- Implemented promotional strategies that increased foot traffic to kiosk locations.
- Conducted market research to stay informed on competitor offerings and customer preferences.
- Led initiatives to enhance visual merchandising, resulting in a more appealing kiosk presentation.
- Ensured seamless handovers by maintaining clear communication and sharing essential information among team members during shift changes.
- Handled cash transactions accurately and efficiently, ensuring proper documentation and secure storage of funds.
- Resolved customer complaints promptly and professionally, turning negative experiences into positive outcomes.
- Oversaw inventory management to maintain optimal stock levels for customer demand.
- Conducted product demonstrations that engaged customers and showcased the unique features of various items.
- Maintained an organized, visually appealing kiosk display that attracted potential customers and encouraged browsing.
- Consistently met or exceeded individual sales targets by employing a proactive approach to customer engagement and capitalizing on opportunities for upselling or crossselling.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Collaborated with team members to achieve collective sales goals while maintaining a supportive work environment.
- Boosted sales through effective upselling and cross-selling techniques for a diverse range of kiosk products.
Education
High school diploma - Highschool (High school Graduate)
Western High School
Las Vegas, NV06.2011
Skills
Microsoft Powerpoint
- Food preparation
- Math
- Leadership
- Warehouse experience
- Stocking
- POS
- Logistics
- Culinary experience
- Kitchen management
- Serving
- Technical sales
- Direct marketing
- Retail sales
- Packaging
- Public relations
- Front desk
- Training & development
- Typing
- Time management
- Product demos
- Sales
- Phone etiquette
- Load & Unload
- Food safety
- Driving
- Digital marketing
- Event planning
- Customer service
- Kitchen experience
- Food service management
- Restaurant experience
- Manufacturing facility
- Food service
- Outside sales
- Cash register
- Delivery Driver Experience
- Telemarketing
- Relationship management
- Financial management
- B2B sales
- Microsoft Word
- Microsoft Office
- Marketing
- Cash handling
- Microsoft Excel
- Basic math
- Construction
- Forklift
- Inventory management
- Negotiation
- Warehouse Management
- Supervising experience
- Food management
- Management
- Sales Management
- Hospitality
- Social media management
- English
- Manufacturing
- Account management
- Multitasking and organization
- Teamwork and collaboration
- Initiative and Self-motivation
- Heavy lifting
Certification
- OSHA 10, Present
- Heavy Equipment Operator, Present
- Driver's License, Present
- Food Handler Certification, Present
- Forklift Certification, Present
Personal Information
- Driving License: Valid
- Work Permit: Authorized to work in the US for any employer
- Availability: Anywhere, Anywhere
- Visa Status: Authorized to work in the US for any employer
Languages
English
Timeline
Crew
Wendy's
12.2025 - Current
Construction Helper
HARRIS CONSTRUCTION
05.2023 - 08.2023
Construction Helper
P1 Group
04.2023 - 05.2023
Construction Helper
Bombard Mechanical
10.2022 - 04.2023
Warehouse Worker
123 goal llc
10.2020 - 09.2022
Delivery Driver
123 Goal
10.2020 - 09.2022
Salesperson
123 Goal
09.2017 - 05.2020
High school diploma - Highschool (High school Graduate)
Western High School