Overview
Work History
Education
Skills
References
Timeline
Generic

Kyla Jacobs

Lafayette,IN

Overview

5
5
years of professional experience

Work History

Team Sales Lead

Rally House
06.2024 - Current
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.

Front of Store Staff

Target
11.2020 - 04.2022
  • Quickly and effectively scanning customer items while checking for potential damage
  • Ensure all bags are stable and safe to carry
  • Ensuring that all customer questions are answered and or directed to the proper associate
  • Keeping merchandise clean and properly stocked when not helping a customer
  • Being constantly available for customers and/or questions
  • Handled pick-up orders effectively and in a timely manner
  • Handled customer complaints and returns
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.

Floor Staff

Regal Cinema
12.2019 - 10.2020
  • Quickly and effectively addressing customer concerns
  • Filling orders in a timely and safe manner
  • Keeping stock full and properly logged and dated
  • Ensuring all trash has been removed from hall and theater trash bins
  • Effectively lifting and carrying the heavy disinfectant pack to fully clean all theaters
  • Cleaning hall, lobby, and bathrooms
  • Helping others upon finishing all initial tasks
  • Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
  • Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
  • Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.

Education

Academic Honors Diploma -

Westfield High School
Westfield, IN
05.2021

Skills

  • Cross-selling techniques
  • Stockroom Management
  • Performance Management
  • Merchandise flow
  • Objection handling
  • Team Leadership
  • Relationship Building
  • Lead Generation
  • Opening and closing procedures
  • Problem-Solving
  • Attention to Detail
  • Multitasking

References

  • Andrea Delong, Friend, (859)-582-3254
  • Richard Russomanno, Past Coworker, (607)-386-9444
  • Sara Dodd, Past Coworker, (317)-670-4310

Timeline

Team Sales Lead

Rally House
06.2024 - Current

Front of Store Staff

Target
11.2020 - 04.2022

Floor Staff

Regal Cinema
12.2019 - 10.2020

Academic Honors Diploma -

Westfield High School
Kyla Jacobs