Kyla Johns
Rockport,Texas
Summary
Accelerated and stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed. Knowledge of office software and communication tools to support team operations and foster productivity.
Overview
14
14
years of professional experience
Work History
Office Worker
Coastal Bend Waste
04.2025 - 07.2025
- Completed clerical tasks such as filing, copying, and distributing mail.
- Increased office efficiency by organizing and maintaining a well-structured filing system.
- Assisted in the preparation and distribution of reports, contributing to data-driven decision-making processes.
- Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
- Developed spreadsheets for tracking important metrics, enabling accurate reporting and data analysis.
- Input data into spreadsheets and databases.
- Processed payments.
Office Assistant
The Bag Lady
03.2023 - 04.2025
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls and emails to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Helped with hiring new employees.
- Processed check, moneyorder and cash payments for customers accounts.
Customer Service Representative
Concentric
09.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Assistant Manager
Song Writers Across Texas
06.2021 - 08.2022
- Supported senior managers with day-to-day operational requirements.
- Coordinated employee schedules to provide adequate staff coverage.
- Delegated tasks to appropriate staff members and monitored performance.
Pipefitter Helper
ParFab
08.2017 - 06.2018
- Transported tools, equipment, and pipefitting supplies and supplied tools to journey-level pipefitters.
- Assisted journey-level pipefitters with routine installation, repair, and troubleshooting of steam distribution systems, pneumatic heating systems, and water distribution systems.
- Interpreted work instructions, written specifications, and blueprints to gather project requirements.
Customer Service Representative
Teleperformance
12.2012 - 06.2013
- Followed up with customers to offer additional support and check resolution satisfaction.
- Handled customer inquiries, billing questions, payments, and service requests.
- Documented, researched, and resolved customer service issues.
Cashier
McDonalds
12.2012 - 05.2013
- Balanced cash drawer at beginning and end of each shift.
- Maintained clean, organized, and well-stocked checkout areas.
- Engaged with customers while completing cash register transactions.
Cashier
Walgreens
06.2012 - 11.2012
- Engaged with customers while completing cash register transactions.
Parks Maintenance Worker
City of Rockport
05.2011 - 06.2012
- Prevented spread of species beyond desired locations through strategic pruning.
- Hauled and spread topsoil and straw over seeded soil to hold soil in place.
- Supported growing trees and achieved desired growth plan by staking each plant.
Education
High School Diploma -
Rockport Fulton High School
Rockport, Texas05.2011
Skills
- Operations management
- Money handling
- Problem resolution
- Call management
- Account updating
- Appointment scheduling
- Paperwork processing
- Refund management
- Verbal communication
- Scheduling and planning
- Customer service
- Spreadsheet management
Languages
English
Native or Bilingual
Timeline
Office Worker
Coastal Bend Waste
04.2025 - 07.2025
Office Assistant
The Bag Lady
03.2023 - 04.2025
Customer Service Representative
Concentric
09.2022 - 02.2023
Assistant Manager
Song Writers Across Texas
06.2021 - 08.2022
Pipefitter Helper
ParFab
08.2017 - 06.2018
Customer Service Representative
Teleperformance
12.2012 - 06.2013
Cashier
McDonalds
12.2012 - 05.2013
Cashier
Walgreens
06.2012 - 11.2012
Parks Maintenance Worker
City of Rockport
05.2011 - 06.2012
High School Diploma -
Rockport Fulton High School
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