Kyla Johnson
Belton,TX
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
1
1
year of professional experience
Work History
Apparel Team Lead
Dick's Sporting Goods, Inc
Katy, TX
05.2023 - 08.2024
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Handled returns and exchanges according to company policies.
- Bagged or packaged purchases and wrapped gifts.
- Coordinated with other departments such as marketing or finance when necessary.
- Cleaned shelves, counters and tables to maintain organized store.
- Monitored the performance of all apparel associates, including coaching and training.
- Resolved customer complaints regarding product quality or service in a timely manner.
- Checked store displays to maintain correct amount of merchandise.
- Answered store and merchandise questions and led customers to wanted items.
Apparel Sales Associate
Forever 21
Katy, TX
11.2023 - 02.2024
- Computed purchases and received and processed cash or credit payment.
- Bagged or packaged purchases and wrapped gifts.
- Cleaned shelves, counters and tables to maintain organized store.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Bachelor of Science -
University of Mary Hardin-Baylor
Belton, TX12-2025
Skills
- Store operations
- Brand awareness
- Fashion trend analysis
- Manage inventory
- Sales training
- Loss prevention strategies
- Excellent written and verbal communication
- Safety and cleanliness standards
- Adaptable and flexible
- Reliability
Medical Terminology
I have taken multiple medical and health science classes. When I graduate I want to become an Psychiatric Physician Assistant.
Accomplishments
I have founded multiple organizations within my high school, and in college, I have earned the title of freshman class president, as well as sophomore class president. With these titles, I was in student government, building a voice for my peers.
Languages
Spanish
Limited
Timeline
Apparel Sales Associate
Forever 21
11.2023 - 02.2024
Apparel Team Lead
Dick's Sporting Goods, Inc
05.2023 - 08.2024
Bachelor of Science -
University of Mary Hardin-Baylor
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