Kyla Kragel
Swartz Creek,MI
Summary
Dynamic leasing professional experienced in the apartment and housing industry. Proven ability to provide outstanding customer service and work well under pressure. Demonstrated success in managing the entire leasing process, from advertising and marketing to closing deals. Highly organized and detail-oriented with excellent time management skills. Hard-working professional with experience in contract administration, contract award, and design and development. Frequently praised as detail-oriented by peers, I can be relied upon to help your team achieve its goals. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Well-qualified Leasing Consultant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
26
26
years of professional experience
Work History
Leasing Consultant
Fox Hill Glens Apartments and Townhomes
05.2018 - 07.2023
- Dynamic leasing professional experienced in the apartment and housing industry
- Proven ability to provide outstanding customer service and work well under pressure
- Demonstrated success in managing the entire leasing process, from advertising and marketing to closing deals
- Highly organized and detail-oriented with excellent time management skills.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
Bartender/Server
J Porters Steakhouse
Flint, MI
03.2015 - 05.2018
- Hard-working professional with experience in contract administration, contract award, and design and development
- Frequently praised as detail-oriented by peers, I can be relied upon to help your team achieve its goals
- Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks
- Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender
Floyd's Bar and Grill
Grand Blanc, MI
01.2012 - 01.2015
- Supervised the opening and closing duties of the bar shift including cash handling procedures
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills
- Utilized point-of-sale systems to process payments accurately and efficiently
- Maintained understanding of menu items to answer patron questions regarding food, drinks, and preparation methods
- Established line performance standards and goals for the bar staff
- Developed strong working relationships with customers and staff.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Managing Bartender
Ruby Tuesday Restaurant
Fenton, MI
03.1999 - 01.2012
- Kept bar presentable and well-stocked to meet customer needs.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Organized special events such as tasting nights or themed parties to drive foot traffic into the establishment.
- Established rapport with customers by providing friendly and attentive service.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Conducted regular staff meetings to provide updates on company policies, share successes, and discuss areas for improvement.
- Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
Bartender
Stix at Captain’s Club
Grand Blanc, MI
08.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
Education
High School Diploma -
Flint Central High School
Flint, MI05.1995
Skills
- Security Management and Enhancement
- Budget Preparation
- Cash Handling
- Building rapport
- Fair Housing Regulations
- Customer Service
- Customer service expertise
- File Management
- CRM Software
- Phone and Email Etiquette
- Sales Techniques
- Creative Problem-Solving
- Administrative Support
- Data Entry
- Customer service-focused
References
References available upon request
Community Service
- Account Management
- Customer Loyalty
- Fair Housing Policies
- Administrative Support
- Microsoft Office
- Records Preparation
- Phone and Email Etiquette
Timeline
Bartender
Stix at Captain’s Club
08.2024 - Current
Leasing Consultant
Fox Hill Glens Apartments and Townhomes
05.2018 - 07.2023
Bartender/Server
J Porters Steakhouse
03.2015 - 05.2018
Bartender
Floyd's Bar and Grill
01.2012 - 01.2015
Managing Bartender
Ruby Tuesday Restaurant
03.1999 - 01.2012
High School Diploma -
Flint Central High School