Kyla Kragel
Swartz Creek,MI
Summary
Excellent time management. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. . Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with Ability to handle multiple projects simultaneously with a high degree of accuracy.
Industrious Bartender with broad experience in variety of bars. Remains calm and poised in fast-paced environments. Prepared to handle high-volume service situations.
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
14
14
years of professional experience
Work History
Personal Shopper
Shipt
Swartz Creek, Michigan
02.2025 - Current
- Built strong relationships with clients to understand their shopping habits.
- Managed appointment schedules to ensure timely and efficient service delivery.
- Completed pickup and shopping orders for customers within local area.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Assisted customers in selecting items that met their individual needs and preferences.
- Suggested comparable products to replace out-of-stock items.
- Managed client communications through email, phone, and messaging apps, ensuring timely responses.
Bartender
Stix at Captain’s Club
06.2024 - 11.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
Leasing Consultant
Monarch Investment & Management
05.2018 - 08.2023
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Collected rent and tracked resident payments and information in computer system.
- Enhanced community atmosphere by planning and executing engaging resident events.
Bartender
J. Porter’s
03.2015 - 05.2018
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Floyd’s
03.2012 - 10.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma -
Flint Central High School
Flint, MISkills
- Building rapport
- Fair Housing Regulations
- File Management
- CRM Software
- Phone and Email Etiquette
- Creative Problem-Solving
- Administrative Support
- Data Entry
- Customer service-focused
- Organizational capabilities
- Highly reliable
- Payment Processing
- Inventory
- Alcohol awareness
- Conflict resolution
- Attention to detail
- Quality assurance
- Schedule management
- Communication skills
- Verifying order accuracy
- Decision-making
Skills
- Microsoft Office
- File Management
Community Service
- Account Management
- Customer Loyalty
- Fair Housing Policies
- Administrative Support
- Microsoft Office
- Records Preparation
- Phone and Email Etiquette
References
References available upon request
Timeline
Personal Shopper
Shipt
02.2025 - Current
Bartender
Stix at Captain’s Club
06.2024 - 11.2025
Leasing Consultant
Monarch Investment & Management
05.2018 - 08.2023
Bartender
J. Porter’s
03.2015 - 05.2018
Server
Floyd’s
03.2012 - 10.2015
High School Diploma -
Flint Central High School