Terell Ricks
Newport News,VA
Summary
Enthusiastic and service-oriented professional transitioning into the leasing industry, bringing strong skills in customer service, communication, and sales support. Known for creating positive first impressions, building rapport quickly, and maintaining a professional and approachable demeanor. Eager to apply a passion for helping others, attention to detail, and organizational abilities to support leasing operations and provide exceptional resident experiences
Overview
3
3
years of professional experience
1
1
Certification
Work History
Personal Online Shopper/ Customer Service Rep
Walmart
Suffolk, VA
04.2022 - Current
- Ensure customer satisfaction, Handle customer complaints, Handle phone calls, Direct customers towards useful resources, Prepare & Deliver customer orders
Machine Operator
Keurig Dr Pepper
- Maintain steady and quality machine performance, Inventory control, QC CHECKS, Machine descaling
Education
High school diploma - undefined
Skills
- Phone etiquette
- Sales
- Communication skills
- Customer service (6 years)
- Filing
- Good communication
- Attention to detail
- Building rapport
- Creative problem solving
- Database management
- Lead conversion
- Dispute handling
Certification
- Pallet Jack Certification
- Driver's License
Timeline
Personal Online Shopper/ Customer Service Rep
Walmart
04.2022 - Current
Machine Operator
Keurig Dr Pepper