Kyla Marie Alba
Las Vegas
Summary
To secure a challenging and rewarding position, where my leadership skills, experience, and customer service expertise can be utilized to ensure exceptional experiences for customers and a place they want to come back to.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Hudson
Las Vegas
08.2024 - Current
- Acknowledge/Greet Customers, communicate specials and assist with finding products.
- Communicate pricing discrepancies, out of date products, and inventory issues with management.
- Operate a cash register, receiving payments in accordance with company policies/procedures.
- Suggests products at POS that the customer may need.
- Maintained cleanliness of store environment including floors, windows, displays.
Starbucks Barista
HMS Host
Las Vegas
04.2023 - 01.2024
- Greet guests as they approach the store with a smile, get to know their name and answer questions as needed.
- Operate a cash register, receiving payments in accordance with company policies/procedures.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in setting up displays to promote new or seasonal products in the prepared foods section.
Sales Associate
Brooks Brothers
Las Vegas
10.2022 - 03.2023
- Greet incoming customers and thanking them as they go.
- Rang purchases and take payment on the POS System.
- Stocked shelves with Merchandise and Clothing, following company planograms.
- Answered incoming calls as needed.
- Educated customers and answering any questions as needed.
Barista
Tiger Sugar
Las Vegas
08.2022 - 10.2022
- Using POS to accept orders and payments, announcing specials and new items.
- Preparing beverages and food, while following presentation, brewing methods, beverage blending and other company techniques and procedures.
- Cleaning, restocking, and updating signage to attract and retain customers.
- Adhere to health and food safety regulations and quality controls.
Cashier/Hostess
Zen Curry Express
Las Vegas
01.2022 - 04.2022
- Greeted Guests upon walking in.
- Showed guests to their table, or taking to go orders as needed.
- Handled cash and card transactions.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
Food Runner/Busser
Ramen House
Las Vegas
07.2021 - 12.2021
- Assisted Patrons with their dining experience.
- Extensive knowledge of restaurant menu to assist in dining recommendations and options.
- Restocked bar items such as beer taps, wine bottles, liquor bottles and garnishes.
- Packaged orders for to-go if requested.
- Replenished water glasses, bread baskets, condiments and other necessities during meal service.
Education
High School Diploma -
Sierra Vista High School
01.2021
Skills
- Register/Point-of-Sale
- Cash Handling
- Guest Experience
- Sales and Negotiation
- Stocking
- Inventory/Waste Management
Websites
Certification
- Techniques of Alcohol Management (TAM) Card
- Food Handler Safety Training Card
References
- Isaiah Alvarez, Multi-Unit Manager II at HMSHost, 702.209.7690, Isaiah.51094@gmail.com
- Michael Adcock, Supervisor at Hudson News, 530.816.9204, Michaelgolden96@yahoo.com
Languages
- Tagalog, Intermediate Proficiency in speaking and writing
- Spanish, Intermediate Proficiency in speaking and writing
Timeline
Sales Associate
Hudson
08.2024 - Current
Starbucks Barista
HMS Host
04.2023 - 01.2024
Sales Associate
Brooks Brothers
10.2022 - 03.2023
Barista
Tiger Sugar
08.2022 - 10.2022
Cashier/Hostess
Zen Curry Express
01.2022 - 04.2022
Food Runner/Busser
Ramen House
07.2021 - 12.2021
High School Diploma -
Sierra Vista High School