Kyla Martin
McDonough,GA
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
15
15
years of professional experience
Work History
Provider Data Management Specialist
Centene Corporation-WFH
06.2019 - Current
- I perform a variety of data entry, auditing and editing functions including but not limited to: perform research to obtain accurate provider data
- Research by accessing a variety of websites and other sources to update and ensure the provider information is accurate
- Oversee and manages assigned projects and departments data, ensuring it meets predetermined contractual or policy requirements
- Serves as the point person for data-related tasks on assigned projects
- Coordinate the production of data by the assigned departments
- Understanding database design concepts and being able to participate in both short and long-term planning database projects
- Develop the ability to effectively manage and use information.
- Devise and implement processes and procedures to streamline operations.
- Collect, arrange, and input information into database system.
State Eligibility Specialist
State of Indiana
10.2018 - 06.2019
- Participated in an extensive training course that focused on important aspects of the job
- Learned to accurately gather relevant information face to face or over the phone regarding candidates’ eligibility for government assistance per State policies
- Obtained release forms; verified income, assets, and other financial documents
Universal Member Support Specialist
Elements Financial
07.2017 - 09.2018
- Managed and balanced the cash drawer to ensure all transactions were recorded for auditing purposes
- Processed a variety of financial transactions including but not limited to cashing checks, assisting with withdrawals, assisting with bill payments, loans, wire transfers, and more
- Actively promoted and sold Elements products and services while providing exceptional service
Deputy Clerk
Marion County Clerk’s Office
07.2016 - 07.2017
- Maintained court records with the utmost care and security including criminal, civil, family, probate, small claims, juvenile, and traffic records
- Examined legal documents submitted to the court to ensure compliance with all legal guidelines
- Assisted individuals in their court proceedings, often having to utilize verbal de-escalation techniques.
Teller
Energy Plus Credit Union
01.2014 - 07.2016
- Quickly and effectively solved customer challenges while helping them find the right solution for their banking needs
- Managed and balanced the cash drawer to ensure all transactions were recorded for auditing purposes
- Processed a variety of financial transactions including but not limited to cashing checks, assisting with withdrawals, assisting with bill payments, loans, wire transfers, and more.
Teller
Fifth Third Bank
02.2010 - 01.2014
- Maintained a well-developed working knowledge of the complete line of Retail products and services offered, taking responsibility to keep up to date and request assistance for further development needs
- Maintained balanced records in line with company policies; found and corrected outages and enlisted help as needed
- Handled consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary.
Education
Certificate in Medical Office Administration -
Kaplan College
High School Diploma -
Westside High School
Skills
- Customer Relations
- Resource Allocation
- Data Entry
- Data Collection
- Research
- Data Security
- Business Intelligence
- Teamwork and Collaboration
- Attention to Detail
- Money Handling
- Payment Processing
Timeline
Provider Data Management Specialist
Centene Corporation-WFH
06.2019 - Current
State Eligibility Specialist
State of Indiana
10.2018 - 06.2019
Universal Member Support Specialist
Elements Financial
07.2017 - 09.2018
Deputy Clerk
Marion County Clerk’s Office
07.2016 - 07.2017
Teller
Energy Plus Credit Union
01.2014 - 07.2016
Teller
Fifth Third Bank
02.2010 - 01.2014
Certificate in Medical Office Administration -
Kaplan College
High School Diploma -
Westside High School