Denise Sirolli

• Balance assigned fund families to ensure accounts are up to date, research and resolve discrepancies.
• Run daily reports to find missing cusips to be added to the system.
• Manage Provider Relations Zendesk queue to ensure timely resolution of tickets for internal and external requests.
• Provide information as requested to providers requesting information about financial reps, selling agreements.
• Add and Update add financial advisors information to providers as needed.
• Conducted research to answer questions and handle issues using multiple systems and resources.

• Review request for adjustment from various operational units or other divisions to determine proper methods of correction.
• Perform analysis to determine potential adjustment cost.
• Determine appropriate corrective action which may include writing letters of indemnity, obtaining rep correction forms, working with Accounting and Commissions, and/or executing as of trades.
• Maintain thorough documentation of all error correction and adjustment related activities, and keep supervisor informed of any challenges in timely and accurate error resolution.
• Ensured compliance with industry standards and regulations through thorough documentation of all control-related activities.

• Perform daily receives and sends of trading files.

· Review error and reject reports and determine resolution for rejected trades.

• Reconcile settlement sheets for NSCC, Matrix and StoneCastle.

Run dividend job and determine should be reinvested or disbursed.

• Run commission report to balance with Commissions Department.
• Work with DST and Fund companies to resolve trading issues, rejects etc.
• Cross trained Department in Fundserv procedures.
• Cultivated positive relationships with providers to ensure timely resolution of trading issues.
• Developed training materials to enhance staff proficiency and productivity.
• Followed all company policies and procedures to deliver quality work.
• Conducted research to answer questions and handle issues using multiple systems and resources.