Nicole Hodges
Indianola
Summary
Dynamic and results-oriented professional with extensive experience at CGS Administrators, LLC, specializing in provider relations and customer service. Excelled in presenting research findings, resolving complex claims issues, and enhancing team development through effective training. Skilled in data collection and critical thinking, with a proven track record of improving provider satisfaction and complaint resolution.
Overview
12
12
years of professional experience
Work History
Provider Relations Research Specialist
CGS Administrators, LLC
01.2018 - Current
Present research findings to provider inquiries, research fraud complaints and analyze complex data for updates or corrections. report and manage workload reporting and provide training to CSRs.
Customer Service Representative
CGS Administrators, LLC
07.2013 - 01.2018
- Answered phone calls from providers to resolve claim issues. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts with providers.
Education
Associate of Arts - General Studies
Kirkwood Community College
Iowa City, IA05-2011
High School Diploma -
Roosevelt High School
Des Moines, IA06-2008
Skills
- Data collection
- Excellent communication
- Critical thinking
- Policy analysis
- Customer relations
- Qualitative research
- Call center experience
- Team development
- Problem-solving
- Staff training
- Complaint resolution
Timeline
Provider Relations Research Specialist
CGS Administrators, LLC
01.2018 - Current
Customer Service Representative
CGS Administrators, LLC
07.2013 - 01.2018
Associate of Arts - General Studies
Kirkwood Community College
High School Diploma -
Roosevelt High School
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