Jennifer Ross

• Established strong working relationships with external partners to facilitate successful project outcomes.
• Wrote Letters to Congress when requested information from beneficiaries with concerns.
• Assisted providers with questions concerning rules for billing the Centers for Medicare and Medicaid Services

• Resolved complex billing issues efficiently by researching and verifying information with insurance providers.
• Performed detailed research of provider networks, policy coverage, and other related topics for customers.
• Performed quality assurance checks on documents prior to submission in order to guarantee accuracy.

Assisted with traffic control and patient transfer to EMS and Air Evac services as well as patient rescue services as needed.

• Handled customer complaints and inquiries in a courteous and efficient manner.
• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
• Developed strong customer relationships and loyalty through effective communication.

• Served as primary point of contact for assigned clients to resolve issues or complaints and provide updates on new products or services.
• Provided account support by responding to inquiries in a timely manner.
• Performed monthly audits of accounts receivable and payable records.
• Managed and maintained relationships with key accounts, serving as the primary point of contact for their inquiries, concerns, and feedback.

• Analyzed, evaluated and processed insurance claims to determine coverage, liability and damages in accordance with policy terms and state regulations.
• Communicated regularly with claimants via phone calls, emails or letters regarding status updates or additional documentation requests.
• Handled difficult conversations professionally while maintaining composure during high-stress situations.