Kyla McCann
Buffalo,NY
Summary
Creative and innovative professional offering experience in customer support and horticulture knowledge. Natural ability to gain trust, build strong business relationships, create enthusiasm, and motivate teams. Ambitious self-starter with attention to detail and solid communication skills. Proven to design and implement forward-thinking projects and programs.
Overview
5
5
years of professional experience
Work History
Plant Nursery Worker
Lavocat's
01.2021 - Current
- Developed and administered landscape maintenance courses for customers
- Demonstrated adaptability while working across diverse roles, including propagation, maintenance, retail support, and customer service functions as needed within the nursery setting.
- Facilitated efficient restocking processes by diligently unloading deliveries of new plants and supplies upon arrival.
- Educated customers on proper plant care techniques, increasing their chances of success with purchased items at home.
- Assisted customers in selecting plants, providing personalized recommendations based on individual needs and preferences.
Bartender/ Server
Mooney's Sports Bar & Grill
01.2019 - Current
- Displayed advanced customer service competencies in every position held; ensured all guests received prompt and attentive service
- Up sold customers effectively (e.g., premium bar brands, appetizers and desserts) and optimized table-turns.
- Repeatedly praised by kitchen and bar staff for clearly communicating guest orders, preferences and special requests to minimize confusion, send-backs and delays
- Earned a reputation as an expert in handling difficult and hard-to-please guests
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Received 'Employee of the Month' awards and similar honors, as well as exemplary ratings on performance reviews year-over-year.
Administrative Intern
Lavocat's
01.2021 - 09.2021
- Managed data entry.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Often worked in the company greenhouse cultivating and caring for landscape.
- Delivered exceptional customer service to both internal and external clients through prompt response times and clear communication of information.
Education
BACHELOR OF LIBERAL ARTS -
Erie Community Collage
Buffalo, NYSkills
- Customer Satisfaction
- Team Player
- Outstanding Organizational Skills
- Landscape Design
- Forestry
- Agriculture
- Management
- Training
- Garden maintenance
- Plant Nutrition
- Plant identification
- Customer Assistance
Timeline
Plant Nursery Worker
Lavocat's
01.2021 - Current
Administrative Intern
Lavocat's
01.2021 - 09.2021
Bartender/ Server
Mooney's Sports Bar & Grill
01.2019 - Current
BACHELOR OF LIBERAL ARTS -
Erie Community Collage
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