Kyla Pankey
Decatur,Georgia
Summary
Sales representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. She is well-organized, reliable, and experienced in setting up displays, restocking shelves, and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. High-energy sales and customer relations professionals are well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in sales to build robust solutions that enhance loyalty, promote retention, and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
4
4
years of professional experience
Work History
Sales Representative
Re-Bath & 5 Day Kitchens
Atlanta, GA
02.2023 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Organized client visits, presentations, product demonstrations, and trade shows.
- Analyzed customer feedback to improve products and services.
- Provided technical support for customers using the company's products or services.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Negotiated pricing contracts with customers to maximize profits.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Reviewed monthly performance against targets set by the management team.
- Developed key customer relationships to increase sales.
- Presented products and services to prospective and existing customers to meet client needs.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
Server
forza storico
Atlanta, GA
02.2021 - 11.2022
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Garnished dishes and beverages to serve visually appealing menu items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Set up tables in between patrons to reduce wait times.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Team Member
Cava Grill
Decatur, GA
05.2020 - 12.2021
- Assisted customers with product selection and ordering process.
- Received, processed, and stocked merchandise in accordance with store policies.
- Provided customer service support to ensure satisfaction.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Greeted customers upon entering the store with friendly demeanor.
- Built and maintained working relationships with peers and upper management.
Education
Bachelor of Science - Nursing
Georgia State University
Atlanta, GA05-2025
Druid Hills High School
05.2022
Skills
- Written communication
- Customer service
- Project planning
- Behavior monitoring
- Calm demeanor
- Time management
- Patient awareness
- Server support
- Hospitality and accommodation
- Upselling
- Coordination
- Team member
- Customer Needs Assessment
- Network Development
- Revenue Generation
- Customer Retention
- Competitor Research
- Proposal Development
- Lead Prospecting
- Client Service
- Sales Forecasting
Hobbies and Interests
I adore painting, and it has always been one of my favorite methods to express myself and communicate my thoughts. My most recent piece of artwork is about self-love, which I like, and I'll never be able to relate to anything more than my own work.
Languages
English
Native/ Bilingual
Timeline
Sales Representative
Re-Bath & 5 Day Kitchens
02.2023 - Current
Server
forza storico
02.2021 - 11.2022
Team Member
Cava Grill
05.2020 - 12.2021
Bachelor of Science - Nursing
Georgia State University
Druid Hills High School
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