Summary
Overview
Work History
Education
Skills
Timeline
Generic

Asia Rowe

Decatur,Georgia

Summary

Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.

Overview

11
11
years of professional experience

Work History

Dispatcher

RoadOne InternodaLogistics
06.2023 - Current
  • Coordinated over 200 intermodal shipments weekly, ensuring timely delivery and increasing customer satisfaction by 70%.
  • Implemented real-time tracking systems that reduced shipment delays by 2 hours, enhancing overall operational efficiency.
  • Developed and maintained relationships with customers to ensure a high level of service.
  • Acted as a liaison between customers, truck drivers, and railroads to resolve any issues that arose.
  • Assisted in the development of new strategies and processes to improve the efficiency and safety of container movements.
  • Assisted in the development of new safety protocols to ensure compliance with local, state, and federal regulations.
  • Ensured all containers were loaded and unloaded in a safe and efficient manner.
  • Managed and monitored driver compliance with company policies.
  • Utilized problem-solving skills to quickly address and resolve any unexpected delays.
  • Updated our computer system with milestones and load notes regularly.
  • Track and Traced containers inbound via rails as well as port vessels and update system.
  • Effectively manage loads preventing Demurrage and Per Diem charges for customer.

Dispatcher

Coyote Logistics LLC
05.2019 - 03.2023
  • Maintained a Tech tracking score of 70% with my assigned account, Gordon Food Service.
  • Successfully coordinated 50+ daily shipments ensuring on-time delivery to customers.
  • Utilized GPS tracking system to optimize delivery routes, resulting in reduction in fuel costs.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Received new orders, prepared documentation, and assigned personnel.
  • Created and maintained detailed records of deliveries and driver logs.
  • Updated and maintained databases with current information.
  • Maintained accurate customer records and tracked customer service metrics.
  • Analyzed customer feedback and identified areas of improvement in customer service.

Customer Service Representative

Comcast
03.2014 - 09.2019
  • Maintained quality control standards, seeking new ways to improve customer service.
  • Assisted customers in navigating the company website and placing orders online, troubleshooting any technical issues.
  • Received numerous customer service awards with respect to quality and accuracy, high turnover rates, and increased customer renewals.
  • Employed exceptional listening skills to determine the nature of calls in order to clearly and precisely address inquiries in a professional manner.
  • Continually developed a strong product and customer service knowledge base to help drive sales and provide options and value to customers.
  • Resolved product and service challenges by researching customer complaints and following up to ensure satisfactory resolutions.
  • Utilized CRM software to track customer interactions and personalize service for each client.
  • Processed customer orders and invoices in a timely manner.
  • Maintained confidentiality of sensitive information.
  • Accurately and efficiently entered data into multiple databases and systems.
  • Collaborated with IT and operations personnel to ensure data accuracy.
  • Researched, diagnosed, and resolved customer inquiries quickly and accurately.
  • Provided technical assistance to customers via phone, email, and chat for a wide range of products.
  • Assisted customers with installation, configuration, and troubleshooting of products.

Education

High School Diploma -

Dr. Henry A Wise, Jr. High School
Upper Marlboro
05-2013

Skills

  • Decision-making
  • Dispatch software
  • Prioritizing calls
  • Problem-solving
  • Dispatch coordination
  • Schedule management
  • Updating logs
  • Route planning
  • Schedule coordination
  • Incident reporting
  • Verbal and written communication
  • Tracking systems

Timeline

Dispatcher

RoadOne InternodaLogistics
06.2023 - Current

Dispatcher

Coyote Logistics LLC
05.2019 - 03.2023

Customer Service Representative

Comcast
03.2014 - 09.2019

High School Diploma -

Dr. Henry A Wise, Jr. High School

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