Tenika Coleman
District Heights
Summary
Dynamic professional eager to embrace new challenges and drive success through a strong work ethic and adaptability. Exceptional interpersonal skills foster productive collaborations and positive team environments. Proven ability to work independently and efficiently, consistently mastering new skills with speed and precision. Committed to continuous growth and contributing valuable insights to achieve organizational goals.
Overview
22
22
years of professional experience
Work History
Dispatcher
Primetime Fleet
09.2025 - Current
- Coordinated daily dispatch operations to optimize route efficiency and delivery timelines.
- Managed communication between drivers and clients to ensure timely updates and issue resolution.
- Developed and maintained logistics schedules using industry-standard software tools for tracking shipments.
- Oversaw compliance with safety regulations and company policies during transportation processes.
- Analyzed performance metrics to identify areas for process improvement and enhanced service delivery.
- Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
Background Investigator
Peraton
Loveland, Colorado
03.2025 - 06.2025
- Authenticated subject identities through collection and analysis of personal data, including fingerprints, driver's license numbers, and social security numbers.
- Engaged with local law enforcement to facilitate access to exclusive confidential information for investigative purposes.
- Compiled and analyzed comprehensive reports summarizing findings from each investigation conducted.
- Engaged with team members to streamline joint investigative processes across multiple jurisdictions and states.
- Developed and sustained thorough case file documentation for each investigation to enhance operational efficiency.
- Executed comprehensive interviews with subjects, witnesses, and relevant individuals to gather critical information on case backgrounds.
- Conducted on-site residency verification and led neighborhood canvassing efforts.
- Analyzed investigative documents, including police reports, court records, and related materials.
- Conducted thorough validation of information by engaging with references via phone and face-to-face communication.
Correctional Officer
DC Department of Corrections
Washington, DC
02.2017 - 04.2025
- Served as a Correctional Officer with the Department of Corrections, responsible for a wide variety of security duties relative to safe, orderly and cost effective operations including, but not limited to, conducting thorough inspections and searches of inmates, buildings and grounds, performing security observation, preparing documentation regarding institutional matters such as incident reports, disciplinary documentation, counts and logs, operating security equipment, recognizing critical behavior, restraining and controlling offenders, and responding to emergencies.
- Ensuring and maintaining productive and effective supervision of inmates and staff; as well as, timely and efficient responses to frequent, critical and/or emergency situations concerning staff/inmates of diverse backgrounds, temperament and attitude.
- Enforcing and following rules and regulations including, but not limited to written and/or oral directives, post orders, and special instructions in addition to policies and procedures which dictate daily, routine and emergency procedures.
- Providing intervention for those in the custody of the facility by facilitating and/or overseeing counseling, medical care, first aide, clothing & laundry, janitorial and housekeeping supplies, transportation of inmates, meals, movement, jobs and other services as required.
- Conducting periodic checks and inspections of inmate accessible areas for the purposes of maintaining a healthy environment, enforcing regulations, and removing prohibited items and contraband.
- Conducting all duties in accordance with policy, procedure, training, general practice or legal directive from a superior officer; Ensuring the facility is operated for the safety of the public, as well as the incarceration, treatment and rehabilitation of the inmate population.
- Interfacing with law enforcement agencies in conducting investigations and provides pertinent information that's needed for further investigation.
- Monitoring inmate behavior and reports unusual activity to ensure safety and security.
- Assisting other Correctional Officers with the management of inmates.
- Ensuring inmates are afforded fair and equitable treatment.
- Used tact and discretion with sensitive and confidential information.
Correctional Officer
Corrections Corporation of America
Washington, DC
02.2004 - 01.2017
- Served as a Corrections/Environmental Officer, responsible enforcing rules and regulations governing facility security, inmate accountability and inmate conduct to ensure judicial sanctions are carried out and inmates remain in custody.
- Supervised inmates in living quarters and instructed them in proper housekeeping and sanitation.
- Ensured the security, custody, control, and treatment of persons in the care of DOC facilities.
- Observed inmate activities to detect unusual or prohibited behavior which may be a threat to the security of the facility or the safety of the inmate, other inmates, employees or visitors.
- Maintained the custody of inmates during transport to other institutions and in the community for court appearances or a variety of appointments.
- Recognized conditions that would compromise the security and/or safety of the organization and took immediate action to mitigate.
- Submitted well-written and comprehensive reports setting forth facts of complaints, observations, actions taken and investigative findings.
- Maintained control of radio channel (s) at all times, and operating back-up systems during primary system failures.
- Closely monitored surveillance cameras for abnormalities, emergency situations and disturbances.
- Prepared and maintains a daily log and routine reports of activities and incidents on the assigned shift using an automated information system to enter, update, retrieve and report on data.
- Conducted comprehensive security assessment of vulnerabilities at facilities.
- Ensured all equipment on the post is operational to include the radio, computer and gates etc.
- Operated manual and electronic locking systems.
- Maintained communication effectively with all levels and areas of the facility as well as external customers through oral and written communication.
- Used tact and discretion with sensitive and confidential information.
Education
High School Diploma -
Frank W Ballou
Washington DC06-2000
Skills
- Safety & Security Control Assessment
- Crisis Management/Security Screening
- Firearms Trained
- Data Analysis/ Summary Reporting
- Informed Decision-Making
- Microsoft Office Suite
- Project Management Certificate
- Data privacy
- Time management
- Organizational skills
- Excellent interviewing capability
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
Timeline
Dispatcher
Primetime Fleet
09.2025 - Current
Background Investigator
Peraton
03.2025 - 06.2025
Correctional Officer
DC Department of Corrections
02.2017 - 04.2025
Correctional Officer
Corrections Corporation of America
02.2004 - 01.2017
High School Diploma -
Frank W Ballou