Melinda Miller
Oklahoma City,OK
Summary
Responsible Security Officer proficient in CCTV monitoring, answering phones, call center, access control and computer kills. Capable of acting quickly during crisis events and emergencies. Extensive training in security and surveillance procedures for public and private needs.
Passionate and motivated, with a drive for excellence. 20 years in Security Industry and Customer Service experience.
Overview
12
12
years of professional experience
Work History
Dispatcher
Saint Anthony's Hospital
Oklahoma City, OK
03.2020 - Current
- Directed dispatching, routing and tracking of EMS calls and vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over 50 daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Monitoring CCTV cameras.
Security Officer
G4S Secure Solutions USA
San Francisco, CA
06.2017 - Current
- Create or implement security standards, policies, and procedures.
- Identify, investigate, or resolve security breaches.
- Respond to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures.
- Plan, direct, or coordinate security activities to safeguard company assets, employees, guests, or others on company property.
- Communicate security status, updates, and actual or potential problems, using established protocols.
- Write or review security-related documents, such as incident reports, proposals, and tactical or strategic initiatives.
- Conduct physical examinations of property to ensure compliance with security policies and regulations.
Security Officer
Whelan Security
San Jose, CA
03.2017 - 06.2017
- Identify, investigate, or resolve security breaches.
- Respond to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures.
- Plan, direct, or coordinate security activities to safeguard company assets, employees, guests, or others on company property.
- Communicate security status, updates, and actual or potential problems, using established protocols.
- Company lost contract to site.
Dispatcher
Napa Valley Tours & Transportation
Napa, CA
03.2016 - 05.2016
- Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
- Monitor personnel or equipment locations and utilization to coordinate service and schedules.
- Receive or prepare work orders.
- Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
- Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
- Arrange for necessary repairs to restore service and schedules.
- Prepare daily work and run schedules.
- Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
- Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
- Oversee all communications within specifically assigned territories.
Concierge
Action Property Management
San Francisco, CA
11.2013 - 08.2015
- Greet home owners as they come into lobby.
- Transmit and receive messages, using telephones or telephone switchboards.
- Answer inquiries pertaining to condo services, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
- Date-stamp, sort, and rack incoming mail and messages.
Education
GED -
Samuel Gompers Continuation School
1992
Skills
- Public Safety and Customer Service
- Critical Thinking Reading Comprehension
- Active Listening Judgment and Decision Making
- Writing Complex and Problem Solving
- Monitoring CCTV & Active Learning
- Computers and Electronics Communications and Media
- Clerical Transportation
- Operation Monitoring Operation and Control
- Office Clerical
- Critical Thinking
- Inventory
- Medical emergencies
- Following Protocols
- Maintaining files
- Supervising
- Answering Telephones
- Transportation Dispatcher
- Report writing
- First aid and CPR certified
- Shift work experience
- CCTV surveillance
- Screening wands
- Natural leader
- High level of integrity
- Observant
- Security station background
- Security personnel training
- Interior and exterior patrol
Timeline
Dispatcher
Saint Anthony's Hospital
03.2020 - Current
Security Officer
G4S Secure Solutions USA
06.2017 - Current
Security Officer
Whelan Security
03.2017 - 06.2017
Dispatcher
Napa Valley Tours & Transportation
03.2016 - 05.2016
Concierge
Action Property Management
11.2013 - 08.2015
GED -
Samuel Gompers Continuation School
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