Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Catherine Dejesus

Tampa

Summary

Results-driven Dispatcher with extensive experience at Taggee LLC, adept at enhancing customer satisfaction through effective communication and problem-solving. Skilled in dispatch software and stress tolerance, I successfully implemented GPS tracking to optimize delivery routes, ensuring timely shipments and fostering strong client relationships.

Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.

Overview

4
4
years of professional experience

Work History

Dispatcher

Taggee LLC
01.2025 - Current
  • Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
  • Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
  • Streamlined communication between drivers, customers, and management for improved customer satisfaction.
  • Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
  • Responded to high volume of phone and email requests to provide logistics information.
  • Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
  • Developed and implemented process enhancements to drive continuous program improvement.
  • Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
  • Implemented GPS tracking system, improving route accuracy and minimizing delivery times.
  • Enhanced dispatch efficiency by implementing new routing strategies and optimizing driver schedules.
  • Created detailed reports on dispatch activities that were used by management to monitor performance trends over time.

Dispatcher

Midwest Transport Inc.
03.2023 - 01.2025
  • Directed dispatching, routing, and tracking of 18 fleet vehicles.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Generated reports to track deliveries and maintain proper records and documentation.

Dispatcher

Fleet Masters Track and Trailer Repairs
08.2021 - 03.2023
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking eight fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Education

Dispatch Online Course -

Online
04-2021

Associate of Arts - Accounting And Finance

Tampa College
Tampa, FL
06-2003

High School Diploma -

Jefferson High Shcool
Tampa, FL
06-1995

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Freight rate negotiation
  • Stress tolerance
  • Regulatory compliance
  • Geographical awareness
  • Effective decision making
  • Deadline oriented
  • Documentation management
  • Advanced problem solving
  • Dispatch software proficiency
  • Transportation management systems

Languages

Spanish
Native or Bilingual

Timeline

Dispatcher

Taggee LLC
01.2025 - Current

Dispatcher

Midwest Transport Inc.
03.2023 - 01.2025

Dispatcher

Fleet Masters Track and Trailer Repairs
08.2021 - 03.2023

Dispatch Online Course -

Online

Associate of Arts - Accounting And Finance

Tampa College

High School Diploma -

Jefferson High Shcool

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