Kyla Pease
VCS
Oceanside,CA
8
years of professional experience
Detail-oriented professional with extensive experience in operations and youth development. Recognized for complex problem-solving skills and the ability to develop tailored solutions that enhance team performance and drive efficiency.
Work History
EC Supervisor
2 Years 10 Months- Supervised daily operations, ensuring adherence to safety protocols and company standards.
- Trained and mentored new team members on safety and protocol in case of emergencies.
- Monitored team performance, providing feedback to improve productivity and morale.
- Used Excel to create spreadsheets used in our daily activities.
- Used Word to create schedules bi-monthly.
- Conducted regular team meetings to discuss goals, challenges, and performance improvements.
- Oversaw daily operations of the department, ensuring smooth workflow and safety of students during school hours.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Kids Ministry Lead
7 Years 4 Months- Led youth development programs, fostering personal growth and community engagement.
- Created bible lesson plans on a weekly basis to foster a relationship with Jesus on a childs level.
- Organized recreational activities, encouraging teamwork and social skills among youth participants.
- Implemented behavior management techniques to maintain a structured and nurturing atmosphere conducive to learning.
- Mentored and trained junior counselors, enhancing team performance and service delivery.
- Developed tailored intervention strategies to address individual youth needs effectively.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Client Engagement Manager
1 Year 4 Months- Developed and maintained strong client relationships to enhance engagement and satisfaction.
- Coordinated cross-functional teams to align client needs with service delivery strategies.
- Analyzed client feedback to identify areas for process improvement and service enhancement.
- Executed targeted communication strategies, ensuring timely updates and responsiveness to client inquiries.
- Led initiatives to streamline onboarding processes, improving efficiency for new client integrations.
- Collaborated with sales teams to identify upselling opportunities within existing accounts, driving additional revenue.
- Monitored project timelines and deliverables, ensuring alignment with client expectations and organizational goals.
- Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
- Fostered long-term partnerships with key accounts, driving revenue growth and market expansion.
- Conducted regular performance reviews, identifying areas for improvement and implementing necessary changes.
- Developed tailored solutions for diverse clientele, ensuring customer satisfaction and loyalty.
Education
No Degree - Child Development
Skills
Attention to detail
Decision-making
Complex Problem-solving
Inventory control
Staff development
Analytical thinking
Team building
Schedule development
Expectation setting
Verbal and written communication
Safety protocols
Task delegation
Accomplishments
- Supervised team of 9 staff members.
- Used Microsoft Excel to develop inventory ordering spreadsheets for the Snackbar.
- Used Word to create communication template between EC and the principal.
Timeline
EC Supervisor
VCS
08.2023 - CurrentRead More
Client Engagement Manager
Ephesus Solutions
04.2022 - 08.2023Read More
Kids Ministry Lead
Abiding Place Ministry
01.2018 - 05.2025Read More
Miracosta College
No Degree from Child Development
Read More