Andrew Blanchette
North Haven,CT
Summary
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
1
1
Certification
2026
2026
years of professional experience
Work History
Claims Service Leader - EC Central
Allstate Insurance Company
Rocky Hill, CT
01.2017 - 01.2026
- Highlight: Leader in building a new organization within Allstate. Lead a team of highly experienced evaluation consultants in the Northeast territory virtually.
- Lead and coach 12 direct reports with 1 that worked at Encompass, a different claims platform and structure than Allstate.
- Lead and took part in projects that built the foundation of the new organization, as well as continue to run the business.
- Engage with a variety of Home Office Managers to deliver business results and project results.
- Continually work to develop my skills through feedback and training. Continual growth mindset.
- Collaborate with peers to make decisions on how we will handle cross border situations and regional handling of claims.
- Lead RCPS Committee for 2 years
- Lead the Tech Team committee
- Worked team through change management of going from workload balance work environment to embedded team model and then a hybrid workload balance model
- Took part in the Leadership Development Program in 2025
- Worked with cross functional team to build out “What Good Looks like” videos for training and refreshers that have been uploaded to RightAnswers.
Operations Manager
EXL Service, Inc
Hartford, CT
01.2012 - 01.2015
- Highlight: Successfully led operational implementation for a new commercial client (a top 10 insurance company) with strict process requirements and complex infrastructure, resulting in significant modifications to current business practices to accommodate client needs.
- Developed and oversaw process and day- to -day operations of business unit, including auto, med pay/PIP, workers’ comp and special collections
- Analyzed reports to set business objectives and performance expectations, track team progress and execution, and support daily coaching
- Collaborated with the management team to contribute to overall development and implementation of organizational strategies, policies and practices to meet short- and long-term business goals by removing barriers and holding employees accountable
- Managed a team of ten Subrogation Specialists focused on the identification and settlement of subrogation claims for multiple clients, both personal and commercial lines, including responsibility for all staffing decisions
- Created and maintained a culture where employees could do their best work and achieve desired results
- Led implementation of a new line of business for the EXL subrogation business
- Supported new product enhancements for EXL’s technology platform
Senior Quality Assurance Specialist, Sr QA Specialist
Liberty Mutual Insurance
Wallingford, CT
01.2009 - 01.2012
- Highlight: Named Subject Matter Expert for new Navigator Claims System (Guidewire), and in this capacity, I attended the trainer sessions and created a job aid to assist field and team members with system navigation and best practices.
- As a member of the Home Office QA Team, I reviewed and evaluated field claims handling and delivered written and verbal feedback
- Evaluated and scored individual files based on current processes, identified and noted areas of opportunity, and graded files on overall effectiveness
- Calibrated with local management on file effectiveness and areas of opportunity to facilitate their coaching process
Injury Operations Manager
Progressive Insurance Company
Middlebury, CT
2007 - 01.2009
- Highlight: Led a poorly performing team from low to high quality index level in one year.
- Managed five Injury Specialists carrying a total inventory of 1000+ bodily injury features; over $15 million in reserves; authorization level of $30,000; 33% of files were litigation
- Oversaw scheduling and claim assignment, and conducted file reviews for holding employees accountable for high standard work and to identify skill gaps
- Managed all personnel actions: interviewing, performance review, salary recommendations, and coordination of training and development
- Partnered with senior management in the creation, development, and implementation of local claims handling and personnel management processes
- Responsible for identifying and managing risk on high dollar claims as well as litigation handling
- Created and maintained a high performing culture of accountability and empowerment
Claims Team Leader
Progressive Insurance
Milford, CT
03.2005 - 08.2007
- Highlight: Mentored two employees into leadership positions.
- Managed five generalist adjusters carrying a total inventory of 600+ features, the majority of which were attorney represented claims, with an authority level of $20,000
- Reviewed all aspects of file handling, including property damage estimates, injury evaluations, and settlement authorizations
Claims Specialist
Progressive
Milford, CT
09.2000 - 03.2005
- Evaluated and settled complex bodily injury/property claims with attorney represented claimants
- Average inventory of 200+ features and authority level of $15,000
Claim Representative II
GMAC Insurance
Orange, CT
01.1999 - 01.2000
- Managed a steady volume of new claims daily, along with a pending of over 150
- Assimilated data, evaluated facts, and negotiated solutions to complex problems using multiple claims platforms due to multiple companies under GMAC umbrella
- Collaborated with a variety of specialized industries including legal, medical, and repair services
Senior Claims Specialist
Allstate Insurance Company
Shelton, CT
01.1996 - 01.1999
- Managed a steady volume of new claims daily with a pending of over 100 claims
- Assisted customers with the claim process and how to get their vehicle(s) repaired
- Collaborated with a variety of specialized industries including legal, medical, and repair services
- Learned how to apply liability and evaluate bodily injury claims
Education
Bachelor of Science - Criminal Justice
University of New Haven
West Haven, CT01-1993
Skills
- Expertise in claims processing
- Analytical decision-making
- Regulatory analysis
- Understanding of insurance operations
- Team leadership
- Goal setting and achievement
- Quality assurance
- Problem-solving
- Attention to detail
- Critical thinking
Certification
- CT Casualty Adjuster all lines except WC - State of CT, NH, VT, RI, & SC
- MVPD Appraiser - State of CT
Timeline
Claims Service Leader - EC Central
Allstate Insurance Company
01.2017 - 01.2026
Operations Manager
EXL Service, Inc
01.2012 - 01.2015
Senior Quality Assurance Specialist, Sr QA Specialist
Liberty Mutual Insurance
01.2009 - 01.2012
Claims Team Leader
Progressive Insurance
03.2005 - 08.2007
Claims Specialist
Progressive
09.2000 - 03.2005
Claim Representative II
GMAC Insurance
01.1999 - 01.2000
Senior Claims Specialist
Allstate Insurance Company
01.1996 - 01.1999
Injury Operations Manager
Progressive Insurance Company
2007 - 01.2009
Bachelor of Science - Criminal Justice
University of New Haven