Kamilah Smith
Macon,GA
Summary
Dedicated customer service expert with a focus on solid waste collection and regulatory compliance. Proven track record of fostering positive customer relationships through effective communication. Strong work ethic and commitment to service excellence. Authorized to work in the US for any employer.
Overview
21
21
years of professional experience
Work History
Claims Processor
Progressive
Macon, GA, USA
08.2024 - Current
- Handled customer inquiries via inbound calls regarding accident-related issues, offering guidance and information on next steps.
- Achieved accurate verification of customer information such as address, phone number, policy number, social security number, and date of birth. Enhanced customer experience by effectively gathering detailed information from all parties. Streamlined claim processing, secured claim numbers, organized rental setups, and submitted documentation efficiently.
- Coordinated responses to incoming requests for orders, quotes, returns, and pricing via both mail and phone channels.
- Handled incoming calls and provided solutions for customer issues, effectively navigating a spectrum of complexities.
- Analyzed data and executed research initiatives to provide accurate solutions for inquiries.
- Managed the flow of emails and supporting documents to ensure accurate and efficient processing by respective departments.
- Achieved seamless data management by maintaining an organized filing system. Enhanced team productivity through efficient sorting and processing of incoming requests. Contributed to operational success by ensuring accurate and timely data entry.
- Evaluated and resolved routine grievances and complaints, enhancing customer satisfaction and operational efficiency.
- Performed allocated tasks in compliance with specified procedures, ensuring consistency and accuracy.
- Achieved high customer satisfaction by addressing 65 to 75 calls daily. Improved claims processing efficiency through effective communication. Contributed to team success by maintaining optimal call response rates.
Account Manager
Ricoh USA
Macon, GA, USA
11.2017 - 08.2024
- Speaking with the customer about their Maintenance Contract.
- Receiving inbound calls from the customer on their past due invoice, helping them submit payment on the portal, along with navigating them through system to place service calls.
- Driven by deadlines/month end
- Making sure the Maintenance contract is billed correctly to the ship to address on file
- Handles customer accounts that are past due regarding their written agreement.
- Speaking with the customer face to face on how to establish ownership on the merchandise they purchase.
- Driven by deadlines.
- Answer 80-90 inbound calls daily.
- Provide excellent customer service over the phone, email, website and in person.
Customer Service Representative
Advanced Disposal
Ball Ground, GA, USA
01.2005 - 11.2014
Education
No Degree - Business Administration And Management
East Central Technical College
Fitzgerald, GAHigh school diploma - undefined
Wilcox County High School
Abbeville, GA05.2000
Skills
- Client support expertise
- Financial oversight
- Expertise in claims processing
- Understanding of subrogation
- Technical writing skills
- Efficient prioritization
- Client requirement analysis
- Product/service upselling
- Attention to detail
- Transaction processing efficiency
- Efficient order processing
- Accurate data management
- Crisis management strategies
- Expertise in Microsoft Office
- Sales expertise
- Inbound and outbound communication
- Critical thinking ability
- Attentive listening ability
Personal Information
- Work Permit: Authorized to work in the US for any employer.
- Visa Status: Authorized to work in the US for any employer.
Timeline
Claims Processor
Progressive
08.2024 - Current
Account Manager
Ricoh USA
11.2017 - 08.2024
Customer Service Representative
Advanced Disposal
01.2005 - 11.2014
No Degree - Business Administration And Management
East Central Technical College
High school diploma - undefined
Wilcox County High School