Toccara Thompson
Lithonia,GA
Summary
Results-driven professional with 4+ years of experience in healthcare customer service and patient account management. Seeking a Claims Representative position. Proficient in billing, claims processing, and advocating for patients' financial needs. Recognized for exceptional multitasking abilities in fast-paced environments, strong data entry skills, and a high level of organization. Experienced in utilizing Microsoft Word and Greenway EHR. Adept at navigating the complexities of healthcare claims and billing procedures.
Overview
6
6
years of professional experience
Work History
Remote Benefits Advisor
United Health Group
10.2021 - Current
- Advise clients on optimal health benefit plans, assess coverage requirements, and provide tailored solutions to meet individual healthcare needs
- Guide clients through complex insurance processes, ensuring informed decision-making and clear understanding of benefits
Customer Service Representative
Wipro
06.2020 - 05.2021
- Delivered high-quality customer service in a fast-paced call center, addressing inquiries and resolving issues efficiently
- Managed sensitive healthcare information, maintaining confidentiality and data integrity while performing precise data entry tasks
Patient Account Representative
Emory Temp Service
03.2019 - 08.2019
- Managed the collection and follow-up process for patient accounts, ensuring compliance with financial policies before, during, and after hospital admission
- Provided financial counseling to patients to enhance their understanding of healthcare policies, procedures, and payment expectations
- Verified and processed documentation for billing, ensuring timely claim reimbursements through both electronic systems and hard copy submissions
Education
Phlebotomy Tech -
Atlanta Technical College
01.2021
Associate of Science - Health Information Technology
Atlanta Technical College
Atlanta, GA05-2026
Diploma - Medical Office and Billing Specialist
Ultimate Medical Academy
01.2018
Skills
- Proficient in Microsoft Word
- Proficient in Greenway EHR
- Expertise in Claims Processing
- Expertise in Billing
- Expertise in Customer Service
- Strong Communication
- Strong Problem-Solving Abilities
- Highly Organized
- Ability to Manage Time
- Ability to Manage Priorities
- Ability to Multi-task
- Familiar with Handling Sensitive Healthcare Information
- Familiar with Handling Confidential Healthcare Information
Timeline
Remote Benefits Advisor
United Health Group
10.2021 - Current
Customer Service Representative
Wipro
06.2020 - 05.2021
Patient Account Representative
Emory Temp Service
03.2019 - 08.2019
Diploma - Medical Office and Billing Specialist
Ultimate Medical Academy
Phlebotomy Tech -
Atlanta Technical College
Associate of Science - Health Information Technology
Atlanta Technical College
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