Alexia Poole
Gold Hill,NC
Summary
I have worked as a Survivor Benefits Representative, trainer and reviewer for the last four years. I am seeking a position that will utilize my knowledge of retirement and managerial experience. I have managed restaurants and retail stores for over seven years prior and am looking to further my career. With my knowledge, experience and excellent customer service skills, I am the perfect candidate for your team. I enjoy building relationships with my clients and coworkers. Teamwork, promptness and willingness to help are important to me. I'm a fast learner and always eager to be taught. I hope that you will consider me for this position and I look forward to hearing from you.
Overview
10
10
years of professional experience
Work History
Survivor Benefits Representative
Tata Consultancy Services (TIAA)
02.2021 - Current
- Processing lump sum withdrawal, direct transfer and rollover requests
- Training new hires in both the Survivor and Lump Sum departments
- Cross trained existing employees
- Daily use of Excel/Outlook
- Data entry
- Organizing and running meetings
- Quality checking tasks processed by other associates
- Handling an average of 75 tasks per day
- Knowledge of the laws and regulations pertaining to retirement plan fund distributions.
Assistant Manager
Dimaggio's Pizzeria
01.2015 - 01.2021
- Making sure every customer is satisfied and building relationships with them
- Training staff members
- Maintaining food safety and quality
- Managing employee scheduling
- Managing employee payroll
- Taking care of all monetary transactions
- Creating and managing the budget
- Daily inventory and ordering all supplies
- Daily cleaning, restocking of the restaurant
- Opening and closing of the store, including balancing the money and all supplies and orders
- Creating new specials weekly
- Managing the business social media
- Answering phones, taking orders, and attending to all customer service related issues.
Manager
Nomad Aquatic Center Proshop
07.2015 - 10.2017
- Overseeing employees, scheduling, training, and approving time off
- Ordering new merchandise quarterly to keep up with style and demand
- Providing healthy snack choices for the swim teams
- Selecting, ordering, and coordinating swimwear for all teams and age groups
- Answering calls from customers and figuring out their needs.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Penn Foster High School
Scranton, PA09.2014
Skills
- Proficient in Microsoft Word
- Proficient in Microsoft Office
- Proficient in Microsoft Excel
- Certified in Outlook
- Typing 60 WPM
- Excellent verbal and written communication skills
- Problem-solving abilities
- Multitasking Abilities
Timeline
Survivor Benefits Representative
Tata Consultancy Services (TIAA)
02.2021 - Current
Manager
Nomad Aquatic Center Proshop
07.2015 - 10.2017
Assistant Manager
Dimaggio's Pizzeria
01.2015 - 01.2021
Penn Foster High School
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