Kyla Person
Memphis,Tn
Summary
Helpful, people-oriented individual seeks to attain pharmacy technician position with a company which will utilize strong skills in time management and customer interaction. Successful Pharmacy Technician bringing 7 years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse.
Overview
10
10
years of professional experience
Work History
PHARMACY TECHNICIAN
Lebohneur Children's Hospital
Memphis, TN
01.2024 - Current
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Verified accuracy of medication labels before they were dispensed to customers.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Verified prescriptions and drug labels, documents and packages.
PHARMACY TECHNICIAN
Baptist Memorial Hospital
05.2021 - 12.2023
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Answered telephones to respond to questions or requests.
- Interpreted and processed medication orders under supervision of pharmacist.
- Verified accuracy of medication labels before they were dispensed to customers.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Cleaned and maintained equipment or work areas according to prescribed methods.
SENIOR PHARMACY TECHNICIAN
Walgreens
01.2019 - 05.2021
- Customer Service, Payment Processing, Lead pharmacy technician in a high-volume pharmacy
- Supervised six pharmacy techs, including scheduling shifts and facilitating quarterly reviews
- Increased staff retention 25%
- Mobilized efficient pharmaceutical stock management
- Decreased waste by 22%
- Enacted a new text-message prescription notification system that decreased wait time and increased customer satisfaction by 35%.
PHARMACY TECHNICIAN
Walmart Pharmacy
02.2017 - 01.2019
Lebohneur
- Perform all functions and duties of a Pharmacy Service Representative to ensure prompt service in the Pharmacy Department
- Perform computer entry of prescription information including but not limited to: patient search, prescriber search, drug selection, prescription interpretation & entry, insurance billing and basic problem resolution
- Accept customer and prescription information required to process new and refill prescriptions, including refill authorization from doctor offices where permitted by state law
- Retrieve the appropriate medication from inventory where permitted by state law
- Create prescription labels and put them on prescription containers where permitted by state law
- Place medication into prescription containers where permitted by state law
- Complete paperwork related to filling prescriptions and input customer and prescription data into the computer system where permitted by law
- Assist with maintaining the Pharmacy department by keeping it clean and in order
- Assist in inventory management processes including: Order review, inventory returns, restocking shelves, and physical inventory preparation
- Administer Rite Aid programs including: FlavoRx, Living More, etc
- Reconstitute oral liquids where permitted by state law.
SOFT LINES CLERK
Target
01.2016 - 01.2017
- Primarily provided customer service, Stocking shelves and maintaining a clean work environment, Assisting in sales and performing cashier responsibilities
KEY HOLDER
Claire's
09.2015 - 01.2016
- Assisted customers and organized displays, Acted as sales leaders and assumed management duties in the absence of a supervisor, Possessed strong leadership qualities and exude courteous attitudes
ASSISTANT MANAGER
Church's Chicken
03.2014 - 12.2015
- Assisted the RGM in ensuring all employees are trained in the All Star customer service training program, Assisted ROM recruit, interview, and hire hourly staff, assist in maintaining appropriate staffing, and assist in administering all paperwork in a timely manner, Assisted in analyzing profit and loss statements, assisted ROM establish a sales plan for the unit, and maintained and recorded an accurate inventory, Assisted RGM in preparing weekly schedules for staffing, Assisted ROM complete performance reviews on team members, managed train and developed staff, Assisted in maintaining all company operation standards and compliances, Maintained a clean facility at all times, enforced appropriate dress and uniforms of all team members, Delivered consistent, high quality products daily, and in every shift, and ensure guest satisfaction
Education
ASSOCIATES DEGREE IN PHARMACY TECHNICIAN -
Remington College at Memphis
01.2017
DIPLOMA IN HIGH SCHOOL -
Power Center Academy at Memphis
05.2015
Skills
- CERTIFICATIONS
- Remington College
- HIPAA/OSHA
- CPR/BLS (AHA)
- NPTA Sterile Product Certification
- Extemporaneous Compounding & Sterile Products
- Registered with State Board of Tennessee and Mississippi
- Label/Dispense Medications
- Dosage Calculations
- Fill/Refill Prescriptions
- Great Attention to Detail
- Exceptional Communication Skills
- Leadership/Teamwork Skills
- Data Entry
- Microsoft Office Proficient
- Proper Labeling Procedures
- Pharmaceutical Calculations
- Pharmacy Operations
Position
Pharmacy Technician
Personal Information
Title: PERSON
References
Available Upon Request
Timeline
PHARMACY TECHNICIAN
Lebohneur Children's Hospital
01.2024 - Current
PHARMACY TECHNICIAN
Baptist Memorial Hospital
05.2021 - 12.2023
SENIOR PHARMACY TECHNICIAN
Walgreens
01.2019 - 05.2021
PHARMACY TECHNICIAN
Walmart Pharmacy
02.2017 - 01.2019
SOFT LINES CLERK
Target
01.2016 - 01.2017
KEY HOLDER
Claire's
09.2015 - 01.2016
ASSISTANT MANAGER
Church's Chicken
03.2014 - 12.2015
ASSOCIATES DEGREE IN PHARMACY TECHNICIAN -
Remington College at Memphis
DIPLOMA IN HIGH SCHOOL -
Power Center Academy at Memphis
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