Kyla Puckett
Rexburg,ID
Summary
Dynamic and dedicated professional with experience at Chick-fil-A, excelling in customer service, and cash handling. Proven ability to enhance team collaboration and maintain a clean, efficient workspace. An organized and focused basketball manager, recognized for strong problem-solving skills and effective communication, ensures exceptional work ethic and operational success.
Overview
3
3
years of professional experience
Work History
Front Counter Crew Member
Chick-fil-A
Cookeville, TN
06.2024 - Current
- Responded effectively to customer questions and inquiries and provided information regarding products.
- Collected money, provided change and recorded transactions on receipts.
- Communicated effectively with other staff members regarding customer service issues or operational problems.
- Delivered updated and accurate information in response to guest inquiries.
- Restocked supplies such as napkins, utensils, and condiments when needed.
- Organized the front counter area to ensure an efficient workflow.
- Delivered exceptional service by greeting customers, taking orders and filling each accurately.
- Responded promptly to customer complaints or concerns in a professional manner.
Basketball Manager
Cookeville High School
Cookeville, TN
08.2022 - 05.2024
- Inventoried equipment and supplies to support team needs and keep program operating smoothly.
- Distributed uniforms, gear and rosters to team members each season.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Operated score board during games to keep accurate counts of baskets and penalties.
- Operated a variety of tools safely and efficiently.
- Updated and maintained databases with current information.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High School Diploma -
Cookeville High School
Cookeville, TN05-2024
Bachelor of Science - Exercise Physiology
Brigham Young University
Rexburg, ID12-2028
Skills
- Customer service
- Fitness assessment
- Team collaboration
- Time management
- Effective communication
- Equipment maintenance
- Cleanliness and hygiene
- Efficient work ethic
- Cash handling expertise
- Stress tolerance
- Problem-solving abilities
- Patience and empathy
- Multitasking capacity
- Cleaning and sanitizing
- Attention to detail
- Payment processing
- Relationship building
- Schedule management
References
References available upon request.
Timeline
Front Counter Crew Member
Chick-fil-A
06.2024 - Current
Basketball Manager
Cookeville High School
08.2022 - 05.2024
High School Diploma -
Cookeville High School
Bachelor of Science - Exercise Physiology
Brigham Young University
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