Kyla Robinson
New York,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Client Service Specialist position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Residential Aide
Comunilife
06.2023 - 01.2024
- Answered placement phone calls
- Completed the census/attendance for the DHS shelter
- Conducted facility checks hourly to ensure client safety
- Made sure clients had access to their units
- Completed incident reports when needed
- Provided meals for clients
- Completed basic office tasks such as filing and updating lists
- Sorted and distributed donations the shelter received
- Improved residents'' quality of life by providing compassionate care and assistance with daily activities.
Overnight Customer Service Representative
PLS Check Cashers
06.2021 - 08.2021
- Greeted guests
- Conduct monetary transactions such as cashing checks, loading and withdrawing funds from customer’s prepaid debit cards,
- Helping customers send and receive western union wires, as well as helping them pay bills
- Maintain a neat and clean workplace
- Count money at beginning and end of shift
- Promote products and other services offered at point of sales.
Host/Server
EL Mondays
08.2018 - 03.2020
- Welcomed guests
- Provided accurate wait times and monitored wait lists
- Managed reservations
- Ensured guests had the most positive and pleasant dining experience upon entering the restaurant until they left
- Answered phone calls and placed take out orders as well as scheduling reservations
- Maintained a neat and clean environment for staff and guests.
Team Member
Target
10.2017 - 10.2018
- Provided guests with a welcoming experience upon entering the establishment
- Observed guests and engaged in a genuine manner including asking questions to better serve them
- Knowledge of products, services and tools available
- Worked in all departments in a team effort to ensure the floor is fully stocked and zoned.
Education
GED -
Manhattan Education Opportunity Center
Harlem, NY04.2018
Skills
- Safety Awareness
- Emotional Support
- Crisis Intervention
- Problem Solving
- Team Collaboration
- Active Listening
Other Experience
Text here
References Available
True
Relevant Experience
Text here
Timeline
Residential Aide
Comunilife
06.2023 - 01.2024
Overnight Customer Service Representative
PLS Check Cashers
06.2021 - 08.2021
Host/Server
EL Mondays
08.2018 - 03.2020
Team Member
Target
10.2017 - 10.2018
GED -
Manhattan Education Opportunity Center
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