Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Open To Work

Kyla Su’e

San Diego,CA

Work Preference

Job Search Status

Open to work

Work Type

Part Time

Location Preference

RemoteOn-SiteHybrid

Summary

Experienced customer service and healthcare professional with a strong background in mental health support, documentation, and patient-centered care. Proven ability to communicate effectively, resolve problems, and thrive in fast-paced environments while delivering exceptional service with professionalism, empathy, and attention to detail.

Overview

6
6
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work History

Mental Health Support Worker

The John Henry Foundation
Santa Ana, California
06.2025 - Current
  • Support adults with serious mental illness in a residential behavioral health setting.
  • Build therapeutic relationships while maintaining professional boundaries.
  • Document resident interactions, behaviors, and incidents accurately.
  • De-escalate challenging situations using effective communication techniques.
  • Coordinate daily activities and assist residents with appointments and community outings.
  • Collaborate with healthcare professionals to support individualized care plans.
  • Maintain HIPAA compliance and confidentiality at all times.

Crew Member

Trader Joe‘s
Redondo Beach, California
09.2021 - 06.2025
  • Deliver exceptional customer service in a high-volume retail environment.
  • Resolve customer concerns professionally while creating positive shopping experiences.
  • Assist hundreds of customers daily with product recommendations and questions.
  • Work collaboratively with team members to maintain efficient store operations.
  • Handle inventory, merchandising, and product organization.
  • Adapt quickly to changing priorities in a fast-paced environment.

Customer Service Manager

Handel's Homemade Ice Cream
Redondo Beach, California
07.2020 - 08.2024
  • Supervised daily operations, ensuring team support and service quality.
  • Trained new staff members on customer service and company procedures.
  • Managed scheduling and cash handling, overseeing opening and closing processes.
  • Resolved customer concerns, fostering a positive environment to enhance customer satisfaction.
  • Delegated tasks to improve efficiency during high-volume shifts.

Education

Some College - Nursing

West Coast University
Anaheim, CA
08.2024 - 07.2026

Skills

  • Patient Communication
  • Therapeutic Communication
  • Crisis De-escalation
  • Conflict Resolution
  • HIPAA Compliance
  • Medical Terminology
  • Documentation
  • Electronic Health Records (EHR)
  • Data Entry
  • Customer Service
  • Time Management
  • Team Collaboration
  • Problem Solving
  • Microsoft Office (Word, Excel, Outlook)
  • Attention to detail
  • Adaptability

Languages

German
Professional

Certification

  • Basic Life Support (BLS) – American Heart Association
  • CPR Certification

Timeline

Mental Health Support Worker

The John Henry Foundation
06.2025 - Current

Some College - Nursing

West Coast University
08.2024 - 07.2026

Crew Member

Trader Joe‘s
09.2021 - 06.2025

Customer Service Manager

Handel's Homemade Ice Cream
07.2020 - 08.2024
Kyla Su’e