Cierra Washington
Jackson,MS
Summary
Multi-talented consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mental Health Support Worker
Mississippi State Hospital
12.2024 - 02.2025
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
- Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
- Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
- Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of mental health support.
- Contributed to positive team dynamics by maintaining open communication with colleagues about shared caseloads.
- Assisted psychiatrists and therapists in gathering data for assessments, diagnoses, and treatment planning.
Crechale's
Dishwasher
03.2021 - 07.2021
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Served customers and followed outlined steps of service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Server
Outback Steakhouse
02.2020 - 03.2020
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Restocked salad bar and buffet for lunch and dinner service.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
Education
Associate(A.A) - Arts(Psychology)
Hinds Community College
Raymond,MS12.2019
Associate Degree Of Arts (A.A) - Psychology
Hinds Community College
Raymond, MS12.2019
Forest Hill Highschool
2607 Raymond Rd 39212Skills
- Organizational Skills
- Stocking and replenishing
- Host/Hostee
- Customer assistance
- Social integration
- Behavior improvements
- Analytical and Critical Thinking
- Good Telephone Etiquette
- Excellent Communication
- Decision-Making
- Data Entry
- Attention to Detail
- Written Communication
- Task Prioritization
- Active Listening
- Type Software Proficiency
- Relationship Building
- Supply Restocking
- Vital Sign Monitoring
- Patient Relations
- Patient Relationship Building
- HIPAA
- Direct Patient Care
- Critical Thinking
- Continuing Education
- Empathy and Compassion
- Interpersonal Skills
- Time Management
- Self-Motivation
- Adaptability and Flexibility
- Observing Responses
- Calm Under Pressure
- Social Perceptiveness
Certification
•CITY COUNCIL MEMBER.
Accomplishments
- Documented and resolve issues which led to having greater results.
City Coucil Award
I receive a City Council Certificate of Award: Ward 3 of being an outstanding student of leadership in my community which is founded by Kenneth I. Stokes.
Timeline
Mental Health Support Worker
Mississippi State Hospital
12.2024 - 02.2025
Crechale's
Dishwasher
03.2021 - 07.2021
Server
Outback Steakhouse
02.2020 - 03.2020
Associate(A.A) - Arts(Psychology)
Hinds Community College
Associate Degree Of Arts (A.A) - Psychology
Hinds Community College
Forest Hill Highschool
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