Kyla Sumpter
Linden
Summary
Detail-oriented and highly organized Psychology graduate from Morgan State University with experience in customer service, behavioral support, mentorship, and community engagement. Skilled in communication, scheduling, record management, problem-solving, and building positive relationships with diverse populations. Proven ability to manage multiple responsibilities in fast-paced environments while maintaining professionalism and accuracy. Dedicated to providing exceptional administrative support, improving operational efficiency, and contributing to a collaborative team environment.
Overview
6
6
years of professional experience
Work History
Internship as Office Assistant
Natural Born Champions
Baltimore
02.2026 - 04.2027
- Organized and maintained filing systems to facilitate quick document retrieval.
- Supported staff with accurate data entry and timely completion of administrative duties.
- Scheduled appointments and coordinated calendars for personnel to optimize time management.
- Maintained accurate records of office supplies and placed orders.
- Developed written correspondence such as letters, emails, memos for internal communications purposes.
Women Shoe's Sales Associate
Nordstrom
Towson
10.2025 - 02.2026
- Greeted customers warmly and offered assistance.
- Guided customers in finding and selecting products to enhance their shopping experience.
- Performed cleaning tasks, keeping store neat and organized.
- Supported customers in product selection, contributing to high satisfaction levels.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Resolved customer complaints with efficiency and courtesy, fostering positive shopping experiences.
Sales Associate
GAP
Towson
09.2023 - 04.2024
- Guided customers in selecting clothing and accessories, contributing to a positive shopping experience.
- Organized merchandise and created visually appealing displays to maintain an inviting store appearance.
- Processed transactions accurately using point-of-sale systems for efficient checkout experiences.
- Welcomed customers and delivered exceptional service, fostering a friendly shopping environment.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Park Attendant
Union County Wheeler Spray Park
Linden
06.2021 - 07.2022
- Ensured safety of all guests by monitoring activities, enforcing rules, and responding to emergencies.
- Maintained cleanliness of park grounds, ensuring safe and enjoyable environment for all guests.
- Greeted park visitors, providing information on rules and regulations to enhance visitor experience.
- Provided excellent customer service by promptly addressing complaints and resolving conflicts.
Education
Bachelor of Science - Psychology
Morgan State University
Baltimore, MD05-2026
Skills
- Administrative Support
- Calendar & Schedule Management
- Data Entry
- Office management
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Record Keeping & Documentation
- Customer Service
- Organization & Time Management
- Multitasking
- Problem-Solving
- Written and Verbal Communication
Timeline
Internship as Office Assistant
Natural Born Champions
02.2026 - 04.2027
Women Shoe's Sales Associate
Nordstrom
10.2025 - 02.2026
Sales Associate
GAP
09.2023 - 04.2024
Park Attendant
Union County Wheeler Spray Park
06.2021 - 07.2022
Bachelor of Science - Psychology
Morgan State University