Kyla Williams
Charlotte,NC
Summary
Information Technology graduate from North Carolina A&T State University with a strong academic foundation and hands-on experience in network operations and database administration. Experienced in supporting enterprise IT environments through network monitoring, Cisco device configuration, database maintenance, and security enhancements. Proficient in Linux, Java, Python, SQL, and ServiceNow, with a proven ability to solve complex technical issues and collaborate in fast-paced professional settings.
Overview
2
2
years of professional experience
Work History
Study Abroad Program
Global Business Abroad
São Paulo & Indaiatuba, Brazil
05.2024 - Current
- Participated in academic and cultural immersion focused on global business
- Engaged in corporate site visits at John Deere
- Developed insights into global supply chain operations and international business practices
Network Operations Intern
Old Dominion Freight Line
Thomasville, NC
05.2025 - 08.2025
- Managed network administration incidents using ServiceNow
- Monitored network performance with SolarWinds
- Configured Cisco wireless access points, routers, and switches
- Deployed a small network consisting of routers and switches
- Upgraded 15 network devices using USB, TFTP, and SCP methods
- Implemented security enhancements to mitigate malware and vulnerabilities
- Supported network segmentation initiatives across service centers
DBA Intern
North Carolina Department of Information Technology
Raleigh, Remote
05.2024 - 08.2024
- Maintained and upgraded MySQL and Oracle databases
- Performed full, differential, and transaction log backups
- Executed scheduled and one-off database restores
- Applied patches and performed database recoveries
- Managed database user accounts and permissions
- Supported issue resolution alongside senior DBAs
- Completed Azure training in Cosmos DB and batch/stream processing
Education
B.S. - Information Technology
North Carolina A&T State University
Greensboro, NC12.2025
Skills
- Networking & Systems
- Linux
- Cisco Network Configuration
- ServiceNow
- Java
- Oracle SQL Developer
- Python
- Oracle Enterprise Manager
- SQL (MySQL, Oracle)
- SolarWinds
- Microsoft Office
- MongoDB
- Azure (Cosmos DB)
- HTML
- MobaXterm
- Machine Learning (RF, KNN)
Leadership Experience
- Women in Science and Technology — Event Planning Committee
- Aggies Abroad — Member
- Epsilon Pi Tau — Treasurer Intern
- Cone Health Hospital Gift Shop — Volunteer
- Habitat for Humanity — Volunteer
- Second Harvest Food Bank — Volunteer
Timeline
Network Operations Intern
Old Dominion Freight Line
05.2025 - 08.2025
Study Abroad Program
Global Business Abroad
05.2024 - Current
DBA Intern
North Carolina Department of Information Technology
05.2024 - 08.2024
B.S. - Information Technology
North Carolina A&T State University