Kyla Wilson
Saraland,AL
Summary
Results-driven with 5+ years of experience supporting corporate-style operations within multifamily housing and client-focused environments.
I bring strong organizational and analytical skills to operations while maintaining a high standard of communication and professionalism with my team, clients, and stakeholders. I've consistently driven results through thoughtful policy implementation, strategic marketing initiatives, and a hands-on leadership approach. I thrive in corporate environments that value accountability, collaboration, and growth. Whether supporting property operations, a quality team, transactions, or administrative leadership, I take pride in being dependable, detail-oriented, and solutions-focused.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Data Analyst and Financial Advisor
Overstreet Realty
Panama City, Florida
07.2025 - Current
- Assisted clients in identifying properties that meet their needs and preferences.
- Conducted market research to evaluate property values and neighborhood trends.
- Attended open houses and showings to gain insight into buyer interests and property features.
- Developed knowledge of real estate regulations and compliance requirements.
- Created marketing materials to promote listings and attract potential buyers.
- Collaborated with experienced agents to learn negotiation techniques and sales strategies.
- Provided administrative support, including scheduling appointments and managing client communications.
- Utilized real estate software tools for listing management and customer relationship tracking.
- Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.
- Conducted comprehensive market analyses to determine optimal listing prices for sellers, maximizing profits while minimizing time on market.
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
- Facilitated smooth transactions by coordinating with various stakeholders such as title companies, inspectors, appraisers, and attorneys.
- Compared recently sold area properties to determine competitive market prices.
- Negotiated favorable terms for clients during contract discussions, ensuring their best interests were represented.
- Collaborated with mortgage lenders to secure financing options for clients, expediting the closing process.
- Communicated with clients to understand property needs and preferences.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
- Implemented efficient systems for managing paperwork and tracking client communication history, improving overall organization and productivity levels.
- Analyzed large datasets to identify trends and insights influencing business decisions.
- Collaborated with cross-functional teams to streamline data collection processes and enhance reporting accuracy.
- Automated routine data processing tasks, significantly reducing turnaround time for reports.
- Mentored junior analysts on best practices in data analysis and visualization techniques.
- Led initiatives to improve data quality through rigorous validation and cleansing methods.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
Property Manager
Arbor
Panama City, Florida
03.2021 - 06.2025
- Managed tenant relations, addressing inquiries and resolving issues promptly.
- Conducted regular property inspections to ensure compliance with safety standards.
- Coordinated maintenance requests, liaising with contractors for timely repairs.
- Assisted in lease administration, preparing documents and facilitating renewals.
- Implemented efficient filing systems for tenant records and property documentation.
- Supported marketing efforts by organizing open house events and property showings.
- Monitored rental payments, issuing reminders for overdue accounts as necessary.
- Participated in budgeting processes, tracking expenses and identifying cost-saving opportunities.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with legal counsel to resolve tenant disputes.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
Boutique Manager
WildGrace
Panama City, Florida
12.2020 - 03.2024
- Oversaw daily operations, ensuring optimal store performance and customer satisfaction.
- Developed and implemented merchandising strategies to enhance product visibility and sales.
- Trained and mentored staff, fostering a collaborative team environment focused on service excellence.
- Analyzed sales trends and inventory levels to drive stocking decisions and minimize waste.
- Established strong vendor relationships, negotiating favorable terms for inventory procurement.
- Managed scheduling and payroll, optimizing labor costs while maintaining service standards.
- Conducted regular staff performance evaluations, providing constructive feedback for professional growth.
- Led initiatives to streamline processes, enhancing operational efficiency and reducing turnaround times.
- Increased sales through effective visual merchandising and creative window displays.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Coordinated special events to promote the boutique''s brand, driving foot traffic and generating media coverage.
- Analyzed sales reports to identify best-selling items and adjust buying decisions accordingly.
- Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
- Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
- Developed a loyal client base by building strong relationships and offering exceptional service.
- Maintained a visually appealing store environment by adhering to company merchandising guidelines and standards.
- Resolved customer complaints with professionalism, ensuring a positive shopping experience for all guests.
- Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.
- Implemented loss prevention strategies to minimize theft incidents while maintaining a welcoming atmosphere for customers.
- Trained staff in sales techniques, resulting in improved team performance and increased individual targets.
- Streamlined daily operations by implementing efficient processes for scheduling, ordering, and merchandise management.
- Managed store inventory effectively to maintain optimal stock levels and minimize shrinkage.
- Created an engaging social media presence for the boutique, attracting new clientele via targeted marketing campaigns.
- Established clear performance expectations for staff members, fostering accountability through regular reviews and feedback sessions.
- Collected and analyzed KPI information to track trends and make proactive changes to business operations plans.
- Assisted in the recruitment process of new staff members, contributing valuable insights on candidate fit within the team dynamic.
- Collaborated with buyers to select seasonal inventory aligned with current fashion trends and customer preferences.
- Mentored junior employees in professional development opportunities, promoting growth within the company hierarchy.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets.
- Implemented promotional strategies that boosted store revenue and attracted new customers.
- Maximized profit margins by skillfully negotiating contracts with vendors for favorable terms.
- Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.
- Oversaw merchandising strategies to effectively showcase products with eye-catching displays.
- Conducted regular competitor analysis to stay informed on industry trends and adjust pricing strategies as needed.
Daycare Teacher
Adventure Club
Panama City, Florida
01.2021 - 01.2022
- Developed and implemented engaging lesson plans tailored to children's developmental stages.
- Fostered a positive and inclusive learning environment that encouraged children's social interactions.
- Monitored and assessed children's progress, providing feedback to parents on development milestones.
- Collaborated with staff to create and maintain a safe, stimulating classroom atmosphere.
- Led activities that promoted physical, emotional, and cognitive growth among preschoolers.
- Enhanced curriculum by integrating innovative teaching methods and resources for diverse learners.
- Organized parent-teacher meetings to discuss children's progress and address concerns effectively.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
Education
Associate of Arts -
Gulf Coast State College
Panama City, Florida, FLSkills
- Strong communication skills
- Continuing education commitment
- Technological proficiency
- Database administration
- Market analysis proficiency
- Networking and prospecting
- Client-focused service
- Complex Problem-solving
- Operations management
- Project management
Accomplishments
- Increased occupancy rates from 60% to 100% in 2 months.
- Demonstrated skill and career growth by being promoted 3 times in 2 years.
- Maintained occupancy rate at 100% for 12 consecutive months.
- Implemented a structured eviction-prevention and policy enforcement system , reducing repeat lease violations and improving compliance.
- Successfully turning long-vacant, structurally damaged, or nontraditional buildings into functional retail spaces.
- Driving Revitalization: Acting as a key participant in "Main Street" initiatives, helping to turn a dormant area into a destination through sustained investment..
Certification
- Licensed Florida Realtor
Languages
English
Native or Bilingual
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Strategy Games
- Coding and Programming
- Reading
- Web Development and Design
- Enjoy hobbies that combine physical activity with outdoor exploration
- Growing herbs, vegetables, or fruits in home gardens
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Video Gaming
- Hiking
Timeline
Data Analyst and Financial Advisor
Overstreet Realty
07.2025 - Current
Property Manager
Arbor
03.2021 - 06.2025
Daycare Teacher
Adventure Club
01.2021 - 01.2022
Boutique Manager
WildGrace
12.2020 - 03.2024
Associate of Arts -
Gulf Coast State College