Kyla Wright
Olive Branch,MS
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Progressive Auto Insurance. Skilled in complaint resolution and proficient in Microsoft Excel, I excel in high-stress situations, ensuring professionalism and efficiency. My proactive problem-solving and recordkeeping strengths have consistently improved project and service delivery outcomes.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Contract Laborer
Day And Zimmermann Intl
09.2024 - Current
- Enhanced client satisfaction by delivering high-quality work and addressing concerns promptly.
- Contributed to a positive work environment through proactive problem-solving and open communication with colleagues and supervisors.
- Displayed strong attention to detail in measuring, cutting, and assembling materials to ensure precise fit and alignment in finished projects.
- Improved project efficiency by consistently meeting deadlines and maintaining clear communication with team members.
Customer Service Representative
Progressive Auto Insurance
08.2019 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Front Desk Receptionist
Bombay Salon And Spa
04.2021 - 09.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Sales Representative
Ulta Salon and Cosmetics
04.2018 - 03.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
Education
Respiratory Therapy
Concorde Career College
Memphis, TN06.2024
Olive Branch Highschool
Olive Branch, MS05.2018
Skills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Prioritization
- Multi-line phone talent
- Recordkeeping strengths
Timeline
Contract Laborer
Day And Zimmermann Intl
09.2024 - Current
Front Desk Receptionist
Bombay Salon And Spa
04.2021 - 09.2023
Customer Service Representative
Progressive Auto Insurance
08.2019 - 11.2023
Sales Representative
Ulta Salon and Cosmetics
04.2018 - 03.2020
Respiratory Therapy
Concorde Career College
Olive Branch Highschool
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