Years of hospitality experience
Kylah Allman
Allendale,MI
Summary
Experienced with customer service interactions and cash handling skills in fast-paced environment, ensuring smooth and efficient transactions. Skilled in maintaining accuracy and providing exceptional service, adaptable to various roles and tasks. Seeking to transition into new field where these skills can be effectively utilized.
Overview
5
5
2
2
Certifications
Work History
Valet Cashier
JW Marriott
03.2025 - Current
- Managed vehicle keys and parking assignments to ensure smooth operations.
- Processed guest payments accurately and efficiently during peak hours.
- Maintained cleanliness and organization of the valet area for optimal service delivery.
- Collaborated with front desk staff to coordinate guest arrivals and departures seamlessly.
FRONT OF THE HOUSE MANAGER/SERVER/BARTENDER
TWO BANDITS BREWING COMPANY
03.2023 - Current
- Oversaw daily operations to ensure efficient workflow and high-quality service standards.
- Served food and beverages in a timely manner
- Managed tables efficiently, optimizing guest flow during busy shifts.
- Resolved customer complaints promptly, improving overall dining experience.
BARISTA
REFUGE COFFEE HOUSE, LLC
05.2024 - 01.2025
- Enhanced guest satisfaction by promptly and courteously processing orders.
- Ensured food safety and efficiency through swift and careful preparation.
- Boosted order accuracy by professionally managing phone and online orders.
- Maintained cleanliness and organization in stockrooms, kitchens, and restrooms.
CUSTOMER SERVICE REPRESENTATIVE
KELLY FAMILY SPORTS CENTER
08.2023 - 05.2024
- Answered phone calls in a polite and professional manor
- Greeted the guests coming in and out of the establishment
- Ensured that guests were safe at all times
- Provided guests with answers to questions about events, open track times, and policies
Education
Bachelor of Science - Hospitality And Tourism Management
Grand Valley State University
Allendale, MI05-2027
Skills
- Customer service
- Honest and dependable
- Creative and eager to learn
- Detail-oriented
Certification
- ServSafe Food Protection Manager Certification: (National Restaurant Association) Issued: 3/9/22 | Expires: 3/9/27
- ServSafe Allergens Certification: (National Restaurant Association) Issued: 1/4/23 | Expires: 1/4/26
Timeline
Valet Cashier
JW Marriott
03.2025 - Current
BARISTA
REFUGE COFFEE HOUSE, LLC
05.2024 - 01.2025
CUSTOMER SERVICE REPRESENTATIVE
KELLY FAMILY SPORTS CENTER
08.2023 - 05.2024
FRONT OF THE HOUSE MANAGER/SERVER/BARTENDER
TWO BANDITS BREWING COMPANY
03.2023 - Current
Bachelor of Science - Hospitality And Tourism Management
Grand Valley State University