Kylah Williams
Roswell,GA
Summary
Well-qualified Recruiter with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Quality Control Technician
Insight Global At Dollar General Corporation
10.2023 - Current
- Analyzed data trends to identify areas of concern and recommend proactive solutions, resulting in fewer product returns.
- Kept up-to-date with industry best practices and emerging technologies to continually improve effectiveness of quality control measures.
- Carried out ad-hoc inspections to verify conformance with agreed standards.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Conducted data review and followed standard practices to find solutions.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Review and audit over 600 surveillance cameras weekly.
Chargeback Analyst
Insight Global At Merchant E
05.2023 - 09.2023
- Investigated disputed over 20,000 credit or debit card transactions.
- Resolved disputes by processing refunds and debits to cardholders or merchants.
- Identified fraud and reported suspected cases to appropriate contact.
- Handled day-to-day accounting processes to drive financial accuracy.
Interim Administrative Assistant
University Of Georgia - Student Affairs
09.2022 - 06.2023
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Created and maintained databases to track and record customer data for over 10 outside contractors.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed strategies to streamline and improve office procedures.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Sourcing Coordinator
Randstad Sourceright - Google
03.2022 - 07.2022
- Evaluated new supplier capabilities to significantly reduce risks, improve operational visibility and create greater value for products and services.
- Accepted and processed supply requests from staff, and placed orders per procedures.
- Managed supply base to support corporate objectives in areas of cost, quality, delivery and customer satisfaction.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes with over 50 candidates weekly before turning over to the hiring manager.
Talent Acquisition Specialist
Randstad Sourceright - AT&T
11.2021 - 02.2022
- Assisted with writing job postings and job descriptions for boards.
- Collaborated with managers to identify and address employee relations issues.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
Market Research Analyst
Randstad Sourceright - Allstate
05.2021 - 11.2021
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Tracked key metrics and developed spreadsheets and data models.
- Analyzed survey data and generated insights by importing data sheets from survey projects into survey analysis software.
- Collated information to interpret data for clients.
- Established and managed relationships with external data providers and research vendors.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
Recruiter
Randstad Sourceright -Morgan Corp.
03.2021 - 05.2021
- Advocated for staff members, helping to identify and resolve conflicts.
- Operated and maintained applicant tracking and candidate management systems for over 300 applicants weekly.
- Developed and implemented onboarding and orientation programs for new employees.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Advertised job opportunities on social media platforms and job boards.
Recruitment Specialist
Randstad Sourceright -Retail Data -LLC
11.2020 - 03.2021
- Administered employee benefits programs and assisted with open enrollment.
- Created and delivered HR training sessions to staff, managers and executives.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
Employment Specialist
Randstad Sourcerght
02.2019 - 11.2020
- Devised and implemented individualized employment plans to support client goals.
- Recognized client employment barriers and devised strategies to resolve.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
Education
Bachelor of Arts - Human Resources Development
Strayer University
Atlanta, GA11.2022
Skills
- Employee Training
- Document Retrieval
- Excel Spreadsheets
- ADP Workforce Now
- Job Applicant Interviews
- Time Management
- Database Creation
- College Recruiting
- Inventory Management Skills
- Project Management
- Social Media Platforms
Accomplishments
Google Certification- Project Management
Certification
• Gr8 People
• Taleo
• ADP
• Google
• Emsi
• Burning Glass
• Linkedin
• Indeed
• Github
• Stackoverflow
• G Hire
• Zip Recruiter
• Monster
Affiliations
- Ladies of Hope Ministries
Timeline
Quality Control Technician
Insight Global At Dollar General Corporation
10.2023 - Current
Chargeback Analyst
Insight Global At Merchant E
05.2023 - 09.2023
Interim Administrative Assistant
University Of Georgia - Student Affairs
09.2022 - 06.2023
Sourcing Coordinator
Randstad Sourceright - Google
03.2022 - 07.2022
Talent Acquisition Specialist
Randstad Sourceright - AT&T
11.2021 - 02.2022
Market Research Analyst
Randstad Sourceright - Allstate
05.2021 - 11.2021
Recruiter
Randstad Sourceright -Morgan Corp.
03.2021 - 05.2021
Recruitment Specialist
Randstad Sourceright -Retail Data -LLC
11.2020 - 03.2021
Employment Specialist
Randstad Sourcerght
02.2019 - 11.2020
Bachelor of Arts - Human Resources Development
Strayer University
• Gr8 People
• Taleo
• ADP
• Google
• Emsi
• Burning Glass
• Linkedin
• Indeed
• Github
• Stackoverflow
• G Hire
• Zip Recruiter
• Monster
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