Hi, I’m
Kyla Allen
Server
Fullerton,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
years of professional experience
2
Certification
Work History
Hiro Nori Craft Ramen
Server
12.2023 - Current
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Cardinal Health
Care Coordinator
08.2022 - 09.2022
Job overview
- Taking inbound and outbound calls
- Speaking to patients of specified program to meet their needs
- Making sure patients medications are prescribed in the right dosage as well as the correct medication program
- Setting up/updating patient files in the system
- Working with new referral patients
- Keeping in contact with pharmacists to ensure communication is met.
Life Hospice Inc
Team Coordinator
12.2020 - 03.2022
Job overview
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members
- Comforted family members, offered attentive listening and high level of emotional support
- Addressed customer service overflow to reduce complaints
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues
- Handled day-to-day office operations and resolved any conflicts
- Regularly communicated with technicians for contracted DME companies to oversee accurate and speedy product pick ups, as well as deliveries to and from patient's locations
- Confirmed appointments, communicated with clients and updated client records
- Resolved customer problems and complaints
- Responded to inquiries from callers seeking information
- Provided clerical support to company employees by copying, faxing and filing documents
- Corresponded with clients through email, telephone or postal mail
- Answered phone promptly and directed incoming calls to correct offices
- Sorted, received and distributed mail correspondence between departments and personnel
- Obtained client medical history, medication information, symptoms and allergies.
American Eagle Outfitters
Sales Brand Ambassador
11.2019 - 12.2019
Job overview
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Knott's Berry Farm
Gate Attendant
05.2019 - 11.2019
Job overview
- Working in Guest Services, I have the responsibility of making sure that our guests enter the park ready to enjoy their day
- I am also responsible for taking tickets, processing and issuing Knott's Berry farm Regular, Gold, and Platinum passes, as well as issuing fast lane wrist bands for those who purchased them
- Regarding guests, I am trained to know where things are located throughout the park, so that we are able to answer the guest's questions
- Working as a gate attendant has helped me significantly with being a responsible young adult, and being capable to work with my co-workers and guests in a positive manner.
Education
Buena Park High School, Buena Park, CA
High school or equivalent
05.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Cleanliness standards
- Food Running
- Sales expertise
- Food safety understanding
- Point of sale operation
- Data Entry
- Computer Skills
Groups
- Buena Park Highschool Chamber Choir, 08/01/15, 05/01/18, Sang soprano 2, Cabinet member (Publisher), Performed proficient/excellent in choir festivals
- Orange County Honor Choir, 09/01/17, 02/01/18,
Assessments
Sales Skills: Influence & Negotiation, 05/01/19, Proficient, Using influence and negotiation techniques to engage with and persuade customers.
Awards
Most Outstanding Junior, 05/01/17, I earned the award of being the most outstanding junior within the choral community at Buenapark Highschool, for being the most hard working choir member (Junior) throughout the whole year, showing dedication, as well as support and determination to help and really be apart of the choir as much as I could be. I was also acknowledged for rising above and beyond for excelling in the Soprano range, which I used to struggle with.
Certification
San Bernadino County Food Handlers Training Certification- February 22, 2024
SHPT Training Certification - April 24, 2024
Work Preference
Work Type
Part TimeFull TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceHealthcare benefitsFlexible work hours4-day work weekCompany CultureTimeline
Server
Hiro Nori Craft Ramen
12.2023 - Current
Care Coordinator
Cardinal Health
08.2022 - 09.2022
Team Coordinator
Life Hospice Inc
12.2020 - 03.2022
Sales Brand Ambassador
American Eagle Outfitters
11.2019 - 12.2019
Gate Attendant
Knott's Berry Farm
05.2019 - 11.2019
Buena Park High School
High school or equivalent
San Bernadino County Food Handlers Training Certification- February 22, 2024
SHPT Training Certification - April 24, 2024
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