Kyla Milosavljevic Cowan
Mooresville,NC
Summary
Entrepreneurial and creative Founder passionate about turning innovative ideas into tangible results. Experienced formulating and executing strategic plans, creating new products and services, and developing business opportunities. Track record of multiple successful business ventures and leading teams of professionals to maximize profits and deliver success.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Startup Founder
A Cleaning Connect
Mooresville, NC
02.2017 - Current
- Established training programs for staff to improve skills and maintain high service standards.
- Oversaw daily operations, ensuring compliance with safety regulations and quality assurance protocols.
- Aligned operational objectives with long-term goals to ensure sustainable success throughout various stages of startup growth.
- Leveraged social media platforms for targeted advertising campaigns that boosted online visibility and brand awareness.
- Established partnerships with local businesses to expand service offerings and market reach.
- Cultivated a strong company culture focused on teamwork, accountability, and continuous improvement initiatives.
- Implemented effective marketing campaigns to increase brand recognition and attract new customers.
- Created organization's mission and vision statements for use by employees.
- Formulated and executed strategic initiatives to improve product offerings.
Janitorial Cleaner
Planet Fitness
Mooresville, NC
2020 - 2022
- Cleaned and sanitized gym equipment, ensuring a hygienic environment for members.
- Maintained cleanliness of locker rooms and common areas, promoting member satisfaction.
- Operated cleaning machinery, including floor buffers and vacuums, efficiently and safely.
- Replenished supplies in restrooms and fitness areas, supporting facility operations.
- Performed deep cleaning tasks on a quarterly basis to maintain optimal facility cleanliness.
- Projected friendly and positive image in interaction with employees and guests and built trusting and supportive relationships with other team members.
- Used time management and efficient cleaning methods to meet deadlines.
Assistant Manager
Souper Salad Restaurant
Matthews, NC
01.2012 - 12.2016
- Maintains restaurant at the level necessary to meet and exceed company standards for Quality, Service, and Cleanliness. (QSC)
- Train personnel to work in a restaurant environment.
- Inventory, Purchasing, and accounts payable.
- Time management and scheduling.
- Customer service, customer complaint via in-person, phone and email.
- Establish organizational objectives and goals for all departments.
- Ensured smooth coordination between the back-end and front-end activities of the restaurant.
- Food Preparation and maintaining quality in food.
- Bank Deposits and money supervision.
- Trained and mentored staff in food safety protocols and efficient service techniques.
- Ensured compliance with health regulations through regular inspections and employee training sessions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Oversaw daily operations to maintain store cleanliness and organization.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Education
HSD -
South Iredell High School
Iredell Co.05-2004
Skills
- Organizational skills
- Multitasking
- Problem-solving abilities
- Attention to detail
Industry expertise
Adaptability and resilience
Certification
ServSafe Certified, completion date: 2014-03
2025 Nextdoor Neighborhood Fav Award
Best of 2026 Business Rate : Janitorial
Additional Experience
- Working knowledge of general computer software; such as Adobe Professional and Microsoft Office (Excel, Word, PowerPoint, Access, and Outlook).
- Teambuilding/Training/Supervision
- Budgeting & Cost Controls
- Vendor/Inventory Management
Affiliations
National House Cleaner Association
The Mooresville Christian Mission
Better Business Bureau
Timeline
Startup Founder
A Cleaning Connect
02.2017 - Current
Assistant Manager
Souper Salad Restaurant
01.2012 - 12.2016
Janitorial Cleaner
Planet Fitness
2020 - 2022
HSD -
South Iredell High School