Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kyle Abubo

Missouri City,Texas

Summary

Dynamic professional with experience as a Shift Supervisor at Cougar Grounds, excelling in project management and customer satisfaction. Proven ability to enhance operational efficiency and implement best practices, while effectively training and motivating staff. Skilled in administrative support and proficient in Microsoft applications, consistently surpassing team goals through collaboration and innovative solutions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Supervisor/Intern

Cougar Grounds
09.2023 - Current
  • Responded to and resolved customer questions and concerns.
  • Completed store opening and closing procedures.
  • Helped store management meet standards of service and quality in daily operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Monitored daily and weekly key performance indicators to maintain on-track status.

Administrative Assistant

Holy Trinity Healthcare
02.2021 - 08.2021
  • Volunteered to help with special projects of varying degrees of complexity.
  • Established administrative work procedures to track staff's daily tasks.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Managed filing system, entered data and completed other clerical tasks.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Education

Bachelor of Science - Global Hospitality Leadership

University of Houston
Houston, TX
05-2026

Skills

  • Project management
  • Policy enforcement
  • Staff motivation
  • Sales monitoring
  • Inventory control and record keeping
  • Training and mentoring
  • Bookkeeping
  • Invoice processing
  • Sensitive material handling
  • Administrative support
  • Microsoft
  • Professional communication

Accomplishments

  • Earned "HFTP - Student Chapter of The Year" in 2024.

Certification

Microsoft EXCEL Bootcamp Certification - Spring 2025

Timeline

Shift Supervisor/Intern

Cougar Grounds
09.2023 - Current

Administrative Assistant

Holy Trinity Healthcare
02.2021 - 08.2021

Bachelor of Science - Global Hospitality Leadership

University of Houston

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