Kyle Backman
Arlington Heights,IL
Summary
Resourceful VIP Account Manager recognized for high productivity and efficient task completion. Possess specialized skills in client relationship management, strategic planning, and personalized service delivery. Excel in communication, problem-solving, and adaptability, ensuring exceptional service standards are met with precision.
Overview
16
16
years of professional experience
Work History
VIP Account Manager
Zynga
Chicago, IL
04.2023 - Current
- Provided exceptional customer service to VIP clients, including troubleshooting issues and responding promptly to inquiries.
- Developed and maintained strong relationships with VIP clients through outreach and follow-up calls/emails.
Sr CX Guru
Redstone Funding
Chicago, IL
05.2021 - 03.2023
- Working as the point of contact for a wholesale mortgage fund
- Cultivating leads through research and referrals
- Fostering new relationships with mortgage brokerages and their loan originators through 75-100 daily phone calls, text massages, email marketing campaigns, video conferencing, and social media outreach
- Educating customers about the products we offer and which type of borrowers our products work for
- Tracking and assisting both the broker and internal team through the entire loan process from structuring, to submission, to funding.
- Team lead player coach leading 5-8 team members
Sr. Inside Sales Account Manager/Social Media Mana
Diamond Speed Products
Franklin Park, IL
01.2013 - 05.2021
- Working in a small company as a wholesale distributor of diamond and abrasive construction tooling
- Primary responsibilities include inbound and outbound calling to sell and assist a book of business including 500+ new and existing customers
- Making recommendations of which of the 2500+ products that we sell to the customer based on the specifications of the equipment used
- Cultivating leads through research and referrals
- Collecting on open and past due invoices of customers
- Oversaw the companies social media platforms including Facebook, Twitter, and Instagram by routinely updating each site as needed as well as communication with customers through the platform.
- Team manager leading a team of 3-5 inside sales acct managers.
Admissions Advisor
Career Education Corporation
Schaumburg, IL
11.2009 - 12.2013
- Working for the Online Campus of American InterContinental University assisting potential students in assessing their current situation and advising on whether the University can assist them in reaching their goals in life
- Recommending potential students for admission as well as guiding accepted students through the admissions process.
Customer Service, Technical Support Specialist
CCH, A Wolters Kluwer Company
Chicago, IL
03.2009 - 11.2009
- Working in a large office legal publishing company on a temporary assignment, receiving high volume of customer inquiries on both the phone and internet chat platforms aiding customers integrating from older search platforms to a new all-inclusive search platform.
Administrative Assistant/Legal Courier
It's Your Serve
Chicago, IL
08.2008 - 03.2009
- Working in a small process service firm on a temporary assignment, handling multiple aspects of any and all day-to-day operations of the firm including, creating affidavits of service, and filing of legal documents throughout the Loop (Daley Center, Federal Court, etc.), data entry, and customer service.
Education
MBA - Finance
American InterContinental University
Schaumburg, ILBachelor of Arts - History
Cornell College
Mount Vernon, IABachelor of Arts - Sociology
Cornell College
Mount Vernon, IASkills
- Sales
- Customer service
- Business development
- Market research
- Communication
- Negotiation
- Problem-solving
- Time management
- Team management
- Brand Awareness
- Adaptability
- Data Analytics
- Team building
- Problem-solving aptitude
- Attention to Detail
- Active Listening
Timeline
VIP Account Manager
Zynga
04.2023 - Current
Sr CX Guru
Redstone Funding
05.2021 - 03.2023
Sr. Inside Sales Account Manager/Social Media Mana
Diamond Speed Products
01.2013 - 05.2021
Admissions Advisor
Career Education Corporation
11.2009 - 12.2013
Customer Service, Technical Support Specialist
CCH, A Wolters Kluwer Company
03.2009 - 11.2009
Administrative Assistant/Legal Courier
It's Your Serve
08.2008 - 03.2009
MBA - Finance
American InterContinental University
Bachelor of Arts - History
Cornell College
Bachelor of Arts - Sociology
Cornell College
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